If you pay the full amount on the disconnection notice by the scheduled disconnection date, we will cancel the disconnection.
If you don't make payment in full or do not contact us you will receive a call at least 48 hours prior to the scheduled day of disconnection. We will also remind you that there are options available, including assistance programs.
If you apply for assistance under the Low-Income Energy Assistance Program (LEAP), the intake agency will notify us and the disconnection will be suspended for 21 days. Please
click here for more information on LEAP.