Hydro One's Winter Relief Program has been extended until April 30, 2021. Learn more.

Disconnections

How to keep your account current and avoid disconnection
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Have you been disconnected, or are at risk of disconnection due to non-payment? We're here to help.

Please call us at 1-888-664-9376 to discuss options that work for you. We are open Monday - Friday, 7:30 a.m. to 8 p.m. and Saturdays, 9 a.m. to 3 p.m.

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We're here to help.

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You can call us at:
1-888-664-9376


We are open Monday - Friday, 7:30 a.m. to 8 p.m. and Saturdays, 9 a.m. to 3 p.m.



Frequently Asked Questions

If your service has been disconnected, read the questions and answers below to find out how to get reconnected.
 

How can I get my service reconnected?

I have already made a payment or payment arrangement with Hydro One but my service is still disconnected. When will I be reconnected?

We'll reconnect your electricity service within two business days from the date of the payment confirmation. For safety reasons, to reconnect the service the main breaker must be turned off.

To get reconnected, please contact Hydro One at 1-888-664-9376.

NOTE: If your service has been disconnected for more than six months you must arrange for a safety inspection from the Electrical Safety Authority (ESA) prior to reconnection. Please visit the ESA's website for more information.

How do I make a payment after disconnection?

What options are available to me if I am unable pay my balance in full?

How can I get assistance with paying my bill?


 

Are you at risk of disconnection?

What do I do if I receive a disconnection notice?

What happens next?

How can I make a payment?

What options are available to me if I am unable to pay my balance in full?

How can I get assistance with paying my bill?





Financial Assistance

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We offer a variety of programs to help you pay your electricity bill. Learn more about our financial assistance programs here.

Learn More