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We're here to help.

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You can call us at 1-888-664-9376 or send an email to CustomerCommunications@HydroOne.com.
We are open Monday - Friday, 7:30 a.m. to 8 p.m. and Saturdays, 9 a.m. to 3 p.m.

Frequently Asked Questions

If your service has been disconnected, read the questions and answers below to find out how to get reconnected.
 

How can I get my service reconnected?

In order to get your service reconnected, contact Hydro One at 1-800-294-9376 and:

  • Immediately pay the full amount indicated on the disconnection notice you received prior to disconnection, or

  • If you are unable to pay the full amount indicated on the disconnection notice, please contact us immediately at 1-800-294-9376 and we can work together to discuss payment options.


I have already made a payment or payment arrangement with Hydro One but my service is still disconnected. When will I be reconnected?

How do I make a payment after disconnection?

What options are available to me if I am unable pay my balance in full?

How can I get assistance with paying my bill?


 

Are you at risk of disconnection?

What do I do if I receive a disconnection notice?

What happens next?

How can I make a payment?

What options are available to me if I am unable to pay my balance in full?

How can I get assistance with paying my bill?

Financial Assistance

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We offer a variety of programs to help you pay your electricity bill. Learn more about our financial assistance programs here.

Learn More