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We're here to help.

You can call us at 1-888-664-9376 or send an email to CustomerCommunications@HydroOne.com.
We are open Monday - Friday, 7:30 a.m. to 8 p.m. Saturdays, 9:00 a.m. to 3 p.m.

You can also visit one of the following Hydro One offices for one-on-one customer service:

  

Financial Assistance

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We offer a variety of programs to help you pay your electricity bill. Learn more about our financial assistance programs here.

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We take every reasonable opportunity to avoid disconnecting a customer’s electrical service. However, it can become necessary to interrupt service in situations such as safety concerns or when an account is overdue.

You may be disconnected because:

  • You have not paid your electricity bill 

  • You have not met the commitments you have made as a customer as outlined in our Conditions of Service

  • We believe our property has been damaged or tampered with at your address

  • There is a safety threat somewhere along our network and we need to temporarily disconnect service to ensure human safety of customers and non-customers alike

  • We are unable to perform an accurate meter reading, a planned inspection, maintenance, repairs, or the replacement of a meter

  • If you have moved into an existing property and begun to use electricity without having notified us of your move 

  • If you have intentionally avoided bill payment by applying or re-applying for a new account under a different account holder name

  • We have been instructed to do so by the Electrical Safety Authority (ESA).


Please note that some of our meters have the functionality to be remotely operated and be disconnected or reconnected without an in-person visit to your property. Reconnection or restoration of electricity service will occur only after the reason for disconnection or limitation is remedied.


Indigenous Relations

Service and program information delivered in your community.

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