myEnergy Rewards frequently asked questions

• It's a voluntary smart thermostat program that rewards you for reducing your electricity use during periods of high energy demand, which also helps ensure the reliability of the electricity grid.
• When you enrol your new or existing device in the program, you'll receive a one-time, prepaid credit card enrolment incentive, sent by email or mail approximately 1-2 weeks after enrolling. Use this reward on an energy-efficient upgrade or to simply treat yourself, the choice is yours.
• When electricity demand is high, Hydro One may trigger a myEnergy event. A small temporary adjustment will be made to your enrolled smart device to help keep energy running smoothly for everyone.
• We’ll notify you before a myEnergy event begins. In the instance of a grid emergency, an event may be conducted without prior notice.
• myEnergy event times may vary but will typically last between one to four hours.
• You’re always in control and able to opt out of a myEnergy event at any time by manually adjusting your smart device during an event.

Hydro One residential or small business customers with:

• An eligible smart device located in Hydro One’s service territory.
• Wi-Fi network that's connected to the smart device.

Note: At times, enrolment is restricted to customers in select regions due to fast-growing demand and higher strain on the electricity grid. Please check the program landing page to see if your region is currently eligible.

Full details can be found in our Program Procedures document for:

• Smart Thermostats
• Electric Vehicles
• Baseboard Thermostats

When electricity demand is high, this program will help reduce the strain on the grid, especially on hot summer days or cold winter days when many people are using their air conditioners or heating. As a participant, you can help stabilize and keep electricity cost-effective by delaying the need for system capacity upgrades.

When electricity demand is extremely high in your region, Hydro One will notify enrolled participants that a myEnergy event is happening soon, and their enrolled smart device will be automatically adjusted to reduce strain on the electricity grid. In the instance of a grid emergency, an event may be conducted without prior notice.

This small change helps prevent power outages, reduces the need for expensive system upgrades and supports your community.

Hydro One will send you a notification by email or SMS prior to an event. In the instance of a grid emergency, an event may be conducted without prior notice. During an event, notifications may appear on your smart device and/or in your device app.

You can opt out of a myEnergy event at any time. Please see the device-specific questions below for more detail on how to opt out of an event with different kinds of smart devices.

If you no longer wish to participate in the program, you may withdraw by calling 1-866-658-1878, available Monday to Friday from 9 a.m. to 9 p.m. ET.

By participating, you are helping build a cleaner Ontario with energy-saving actions. As a participant, you will receive a one-time, upfront incentive when you enrol in the program. Use this incentive toward a new smart thermostat, an energy-efficient upgrade or to simply treat yourself.

In addition, new and existing participants with a smart thermostat controlling central air conditioning equipment for cooling are automatically entered into the Stay Cool and Win Contest for chances to win up to $3,000*.

Disclaimer: *No purchase necessary. Contest runs from 8:00 a.m. ET on May 1, 2026, until 11:59:59 p.m. ET on September 30, 2026. There are a total of twenty-six (26) prizes available to be won across monthly draws and a loyalty prize, as follows: twenty-four (24) $1,000 Prizes (one per winner), one (1) Grand Prize of $3,000, and one (1) Loyalty Prize of $3,000. The odds of winning depend on the number of entries received. Selected entrants must answer a skill testing question and sign a release. For full rules and how to enter, view the contest rules and regulations .

Log into your Hydro One myAccount dashboard. There, you can view your energy usage trends.

In order to administer the program, Hydro One needs to collect participants' name, address, Hydro One Account number, phone number, email address, and records showing historical energy use and consumption.

When connecting your eligible device(s), you may be required to grant additional permissions so that the program can communicate with your device(s). This information will be accessible to only Hydro One and its implementation vendors and used for the sole purpose of administering the program. All customer data associated with the program will be stored in Canada.

Hydro One is working with authorized third parties, Uplight and Uplight’s service providers Choice Digital and Blackhawk Network, to administer certain elements of the program. Uplight provides the software solution that enables us to communicate with connected smart devices.

Responses to email inquiries may be sent from an Uplight email address (support@myenergyrewards-hydroone.zendesk.com) rather than a Hydro One email address (@hydroone.com). You will also be prompted to sign up for the My Prepaid Center application from a Choice Digital email address (myEnergyRewards@myredemptioncenter.com) operated by Blackhawk Network to redeem your virtual prepaid Mastercard®. These are legitimate email responses from program support staff, and My Prepaid Center is supporting the incentive fulfillment function for the program.

We are here to help. Call the Hydro One myEnergy Rewards support centre at 1-866-658-1878, available Monday to Friday from 9:00 a.m. to 9:00 p.m. ET.

To enrol in myEnergy Rewards, first ensure that you meet the eligibility requirements listed above. If you meet the eligibility requirements, you can enrol in myEnergy Rewards by visiting the program landing page and following the enrolment steps. If you have an Ecobee or Google Nest device, you can enrol directly through your thermostat’s app.

If you encounter any difficulties during the enrolment process, call us at 1-866-658-1878, available Monday to Friday from 9:00 a.m. to 9:00 p.m. ET.

Uplight Flex Saver is the platform for customers to manage their connected devices in the myEnergy Rewards program. Through Flex Saver customers will be able to add or remove devices enrolled in the program. It also allows participating customers to view upcoming myEnergy events as well as check participation from past myEnergy events.

Wi-Fi connecting thermostats made by Ecobee, Google Nest, Honeywell, and Sensi may be eligible for the program. Click here for to see eligible smart thermostat models.

When you're accepted into the program with a smart thermostat, you'll receive an upfront, one-time $100 New Participant Incentive, limited to one per household. It will be delivered as a $100 prepaid credit card that will be emailed to you 1-2 weeks after you’ve been accepted into the program.

Summer

• Before the event, your enrolled thermostat setting may be lowered slightly to pre-cool your home and ensure your comfort.
• During the event, the smart thermostat setpoint temperature will be increased by a few degrees.
• Once the event is over, your thermostat will return to its normal setpoint and/or schedule.

Winter

Hydro One will be working with select electric furnace owners to participate in winter events using their enrolled smart thermostat.

• Before the event, your enrolled thermostat setting may be adjusted slightly higher to warm your home and ensure your comfort.
• During the event, the smart thermostat setpoint temperature will be lowered by a few degrees.
• Once the event is over, your thermostat will return to its normal setpoint and/or schedule.

You may opt out of an event at any time by manually changing the setpoint on your thermostat during an event.

Reminder: By participating in myEnergy events and not opting out, you’re automatically entered into the Stay Cool and Win Contest for chances to win up to $3,000*. Winners will be drawn every month from June until September. For more information, see the contest rules and regulations.

Disclaimer: *No purchase necessary. Contest runs from 8:00 a.m. ET on May 1, 2026, until 11:59:59 p.m. ET on September 30, 2026. There are a total of twenty-six (26) prizes available to be won across monthly draws and a loyalty prize, as follows: twenty-four (24) $1,000 Prizes (one per winner), one (1) Grand Prize of $3,000, and one (1) Loyalty Prize of $3,000. The odds of winning depend on the number of entries received. Selected entrants must answer a skill testing question and sign a release. For full rules and how to enter, view the contest rules and regulations .

New and existing participants with a smart thermostat controlling central air conditioning equipment for cooling that participate in myEnergy events are automatically entered into the Stay Cool and Win Contest for chances to win up to $3,000*. Winners will be drawn every month from June until September. For more information, see the contest rules & regulations.

Disclaimer: *No purchase necessary. Contest runs from 8:00 a.m. ET on May 1, 2026, until 11:59:59 p.m. ET on September 30, 2026. There are a total of twenty-six (26) prizes available to be won across monthly draws and a loyalty prize, as follows: twenty-four (24) $1,000 Prizes (one per winner), one (1) Grand Prize of $3,000, and one (1) Loyalty Prize of $3,000. The odds of winning depend on the number of entries received. Selected entrants must answer a skill testing question and sign a release. For full rules and how to enter, view the contest rules and regulations.

You can configure settings in your thermostat mobile app to control the amount of temperature change your home is allowed to experience during an event. These settings may vary depending on what type of thermostat you have.

• Google Nest: In your Google Nest app, you can use the Safety Temperatures feature to set minimum and/or maximum temperatures for your home. Please click here for more information on setting up Safety Temperatures.
• Ecobee: In your Ecobee app, you can use the comfort preference slider feature within the eco+ settings to limit the amount of temperature setback you experience during an event. Please click here and scroll to “How can I customize my eco+ experience?” and “Community Energy Savings” for additional information on the impact of the comfort preference slider.
• Sensi: In your Sensi app, you can use the Temperature Limits feature to set minimum and/or maximum temperatures for your home. Please click here for more information on setting up Temperature Limits.
• Honeywell: The available temperature settings on Honeywell thermostats vary by device model. Please consult the owners' manual for your device to learn more about available temperature control options.

Hydro One's myEnergy Rewards and Save on Energy's Peak Perks program are both residential smart thermostat programs through which your device is automatically and temporarily adjusted to support the reliability of the electricity grid. myEnergy Rewards is exclusively available to Hydro One's residential and small business customers whereas Peak Perks is available to all eligible Ontario residents. You cannot participate in both programs.

Over time, a smart thermostat will learn your schedule and preferences to help reduce energy costs by up to 15%¹ per year. Smart thermostats include convenient features like remote control access, energy reports and smart home integration.

When choosing a smart thermostat, consider:

• Compatibility: Ensure it works with your home’s HVAC system. Some heating and cooling systems, like mini-splits or electric baseboards, may not be supported with the type of thermostat needed for the program.
• Features and cost: Basic models are more affordable; advanced models include features like learning schedules, voice control, geofencing and motion sensors.
• Energy benefits: Look for options that improve efficiency, lower costs and reduce your home’s carbon footprint.

Once your eligible EV is connected in Optiwatt and you've been enrolled in myEnergy Rewards, the following can occur:

• Each time you plug in at home, Optiwatt automatically schedules your EV charging based on your electricity rate and grid conditions in your region.
• Participants can set their target “Ready by:” time and battery level to ensure your vehicle is charged when you need it.
• You're always in control - you can opt out of your automated schedule and charge immediately at any time.

As more Ontarian's switch to EVs and charge overnight during off-peak hours, there's a higher chance that electricity use could spike at the same time, putting pressure on the grid.

myEnergy Rewards uses automated charging schedules to balance EV charging for you and your neighbours based on grid conditions in your region to reduce these spikes in electricity demand. This improves grid reliability and helps keep electricity cost-effective by delaying the need for system capacity upgrades.

Optiwatt is an energy management platform that is partnered with Hydro One's vendor, Uplight, to manage EVs in the myEnergy Rewards program.

Creating an Optiwatt account allows you to participate in the myEnergy Rewards program by enabling Optiwatt to schedule and optimize your EV charging when plugged in at home.

To learn more about Optiwatt, visit their website.

Hydro One is currently targeting enrolment to customers who charge in areas with increased grid strain due to EV charging. To enrol, follow the instructions in the email invitation that you've received from Hydro One.

Stay tuned for future program expansion.

Certain models of battery electric vehicles made by Audi, Cadillac, Chevrolet, Chrysler, Hyundai, Jaguar, Jeep, Kia, Land Rover, Tesla and Toyota are eligible for direct participation in myEnergy Rewards. View the full list of eligible EVs here

You’ll receive a one-time, upfront incentive of a $50 prepaid credit card when you enrol your eligible EV in the program. You can also earn additional incentives for ongoing participation, which are outlined in the EV program procedures.

To earn the participation incentive, you must participate (i.e. not opt-out) in at least 50% of managed charging sessions.

If you have more than one eligible EV, you may enrol more than one device in myEnergy Rewards, however you're only eligible to receive one enrolment and participation incentive.

Call our myEnergy Rewards support centre at 1-866-658-1878, available Monday to Friday from 9:00 a.m. to 9:00 p.m.

Enrolment of EV chargers is currently closed. Our valued existing participants remain enrolled and continue to qualify for rewards.

Most ChargePoint Level 2 EV chargers are eligible for myEnergy Rewards.

You can view the full list of eligible EV chargers here.

No. Only the device that you enrol in the program must meet eligibility requirements. For example, if you use an eligible EV charger to charge a non-eligible, all-electric battery EV, you may enrol the EV charger in the program. Similarly, if you use a non-eligible EV charger to charge an eligible EV, you may enrol the EV in the program.

If you have more than one eligible EV and/or an eligible EV charger, you may only enrol one device or the other in myEnergy Rewards. It is up to you which device you choose to enrol in the program.

You will receive an up-front incentive of $50 prepaid credit card when you enrol your eligible EV charger in the program. You can also earn additional incentives of up to $60 per year for participating in myEnergy events. Participation incentives are $5 per month during which the participating device(s) has been called on and responds to curtail electricity demand for at least 50% of scheduled myEnergy events. Opting out of a scheduled event at any time prior to or during the event will be considered non-participation. Participation incentives will be delivered within 4 weeks of the end of each program year (December 31 of each year).

Learn more about EV program procedures.

A baseboard smart thermostat also known as a line voltage smart thermostat offers added control and flexibility in managing your home’s electric baseboard heating system. Unlike traditional baseboard thermostats, a baseboard smart thermostat allows you to customize your heating schedule, control your home’s temperature settings remotely through a mobile app, and communicate with other smart home systems. By optimizing your heating schedule, baseboard smart thermostats can also help you save on electricity costs.

Wi-Fi connecting baseboard smart thermostats made by Mysa and Sinopé are eligible for the program. Click here for a list of specific thermostat models that are eligible.

To enrol in myEnergy Rewards, first ensure you meet the eligibility requirements listed above. If you already have an eligible baseboard smart thermostat, complete the steps listed below for your specific thermostat:

• To enrol your Mysa thermostat(s) in myEnergy Rewards, first complete the myEnergy Rewards Program Enrolment Form. Then, follow the prompts within the form to complete the connection of your thermostat to our program.
• To enrol your Sinopé thermostat(s) in myEnergy Rewards, log in to your Éco Sinopé app and select the Hydro One myEnergy Rewards program. Then, choose the user profile that best suits your preferences.

If you encounter any difficulties during the enrolment process, please do not hesitate to contact us at 1-866-658-1878 (Monday to Friday 9am-9pm).

When you're accepted into the program, you'll receive an upfront, one-time New Participant Incentive of $25 per thermostat, with a household maximum of 3 incentives ($75). It will be delivered as an prepaid credit card that will be emailed to you if you have an eligible smart thermostat(s) you're enrolling.

Incentives for baseboard smart thermostats are limited to $75 per household regardless of the form of incentive delivery. After you have reached the household incentive limit, you may still enrol additional thermostats in the program if you wish.

No. You can participate in the program even if only one or some of the baseboards in your home are controlled by smart thermostats. However, only baseboard smart thermostats (not traditional baseboard thermostats) may enrol in the program.

Winter

Hydro One will be working with select electric furnace owners to participate in winter events using their enrolled smart thermostat.

• Before the event, your enrolled thermostat(s) may be adjusted up slightly (to ensure comfort).
• During the event, the smart thermostat setpoint temperature will be adjusted down by a few degrees.
• Once the event is over, your thermostat(s) will return to its normal setpoint and/or schedule.
• You may opt out of an event at any time by manually changing the setpoint on your thermostat during an event.

All baseboard smart thermostat models that are eligible for this program have a built-in minimum temperature setting of 5C during a demand response event. This minimum temperature setting will override any temperature setback that is scheduled as part of an event. For clarity, Hydro One will only change your enrolled smart thermostat temperature by a few degrees from your current setpoint.

You can find eligible baseboard thermostats for purchase from the thermostat manufacturers listed below. Once you have purchased and installed your eligible thermostat, enrol in the program to be eligible for up to a $75 prepaid credit card.

• Mysa
• Sinopé

Many electric baseboard heating systems are compatible with the baseboard smart thermostats that are eligible for this program. For more detailed information on specific system eligibility, please refer to the compatibility guidelines for your thermostat manufacturer:

• Mysa
• Sinopé