What is the Hydro One myEnergy Rewards program?
- It's a voluntary demand response program that rewards you for reducing your electricity use during periods of high demand, which also helps ensure the reliability of the electricity grid.
- When you enrol your smart devices in myEnergy Rewards, your devices will automatically respond to signals from Hydro One, for a few hours at a time - you don't need to lift a finger to participate!
- When you sign up for the program, you'll receive an upfront enrolment incentive and ongoing rewards for participation.
- We will notify you before a peak demand event. In the instance of a grid emergency, an event may be conducted without prior notice.
- Event lengths will vary but will typically last between one to four hours.
- You are always in control and able to opt out of any peak demand event at any time.
Who is eligible to participate in myEnergy Rewards?
Hydro One residential customers with:
Where can I find the full program details?
Full details can be found in our Program Procedures document for:
Why is this program important?
When there's exceptionally high demand for electricity, this program will help reduce that demand, especially on hot summer days or very cold winter days when many people are using their air conditioners or heating. As a participant you can help improve grid reliability and help keep electricity cost-effective by delaying the need for system capacity upgrades.
What is a peak-demand event?
A peak-demand event is a period when electricity use is extremely high. During these times, myEnergy Rewards will notify enrolled participants that an “event” is happening, and their enrolled device will be automatically adjusted to reduce strain on the electricity grid. In the instance of a grid emergency, an event may be conducted without prior notice.
This small change helps prevent power outages, reduces the need for expensive system upgrades, and supports our community.
How will I know when an event is happening?
Before the event, you will receive notifications by email or SMS. Hydro One will send you a notification prior to an event. In the instance of a grid emergency, an event may be conducted without prior notice. During an event, notifications may appear on your smart device and/or in your device app.
What if I don't want to participate during an event?
You can always opt out of a peak demand event at any time. Please see the device-specific questions below for more detail on how to opt out of an event with different kinds of smart devices. If you no longer wish to participate in the program, you may withdraw by calling 1-866-658-1878 (Monday to Friday 9am-9pm).
How do I benefit from participating?
As a participant, you will receive an upfront incentive when you enrol in the program and additional rewards for ongoing participation. By using energy wisely, you are also helping keep our energy system in good shape and making a difference in building a brighter future for all.
What if I have more questions about the program?
We are here to help. You can call the Hydro One myEnergy Rewards support centre at 1-866-658-1878. (Monday to Friday from 9:00 a.m. to 9:00 p.m. EST).
How can I see my energy use and compare it to other days?
Log into your Hydro One myAccount dashboard. There, you can view your energy usage trends.
What information will Hydro One or third parties have access to, and how will they use my information?
In order to administer the program, Hydro One needs to collect participants' name, address, Hydro One Account number, phone number, email address, and records showing historical energy use and consumption. When connecting your eligible device(s), you may be required to grant additional permissions so that the program can communicate with your device(s). This information will be accessible to only Hydro One and its implementation vendors and used for the sole purpose of administering the program. All customer data associated with the program will be stored in Canada
Is Hydro One working with a third party?
Hydro One is working with authorized third parties, Uplight and Uplight’s service providers Choice Digital and Blackhawk Network, to administer certain elements of the program. Uplight provides the software solution that enables us to communicate with connected smart devices. Responses to email inquiries may be sent from an Uplight email address (support@myenergyrewards-hydroone.zendesk.com) rather than a Hydro One email address (@hydroone.com). You will also be prompted to sign up for the My Prepaid Center application from a Choice Digital email address (myEnergyRewards@myredemptioncenter.com) operated by Blackhawk Network to redeem your virtual prepaid Mastercard®. These are legitimate email responses from program support staff, and My Prepaid Center is supporting the incentive fulfillment function for the program.
Is there a list of eligible postal codes I can check to confirm if my postal code can participate and enrol in the myEnergy Rewards program this year?
The best way to confirm your postal code's eligibility is:
- Enter your postal code during the online enrolment process.
- Contact the Hydro One myEnergy Rewards support centre at 1-866-658-1878 for the most current information.
- Stay updated: We're continuously expanding the program's coverage. Visit the myEnergy Rewards website periodically for updates.
What is Uplight Flex Saver?
Uplight Flex Saver is the platform for customers to manage their connected devices in the myEnergy Rewards program. Through Flex Saver customers will be able to add or remove devices enrolled in the program. It also allows participating customers to view upcoming Peak Demand events as well as check participation and energy savings for past peak demand events.
