Keeping communities
safe and power reliable

For immediate hazards, call 1‑888‑664‑9376 right away. For routine requests on your property, use our online tree trimming form. Hydro One does not trim trees on private property beyond our safety requirements.

Report hazardous situations immediately to Hydro One. Never climb or trim trees near power lines, this can cause serious injury or death.

For urgent or hazardous situations, call 1‑888‑664‑9376. Emergency tree trimming services may include but are not limited to smoking, sparking or burning trees, and hazards to the line including split, leaning, hanging or uprooted trees.  Refer to the tree trimming service page for more information.

No. Only line-clearance qualified professionals should work near electrical equipment. Attempting this work without training can result in serious injury or death. In the province of Ontario the Electrical Safety Authority provides guidelines for vegetation management around power lines (refer to Guidelines for Vegetation Management Around Powerlines) and customers can request a temporary disconnect.

Maintain trees and shrubs to prevent interference with power lines. Request a Temporary Disconnect once per year before doing any work. Hiring a qualified arborist is strongly recommended.

Avoid planting trees or shrubs near power lines or electrical equipment. If planting near a line is unavoidable, check local by-laws and property easements first. For more information on compatible species visit caring for your property.

Always click before you dig through Ontario One Call.

Hydro One will work with property owners to explain what is required for safety and reliability. For inquiries stemming from notification of planned vegetation management please contact the number you are provided with or the Customer Contact Center.

Trees can interfere with electrical infrastructure, causing outages or fire risks. Clearing vegetation ensures safe, reliable power and quick restoration during emergencies.

Yes, but only selectively and with landowner consent. Herbicides help prevent regrowth and support low-growing plant communities. All applicators are certified and follow strict safety guidelines.

• Distribution lines: Based on reliability data, vegetation growth and customer feedback.
• Transmission lines: On a cyclical schedule, meeting industry and North American Reliability Corporation standards.

• Distribution: You’ll be notified in person, or by phone, text, or letter for planned tree removal on your property. You may not be notified of routine trimming, brush control, or work on adjacent properties.
• Transmission: Landowners and adjacent property owners are notified if there are significant impacts to the property.
• During storm response, notifications may not occur due to urgent restoration needs.

Power interruptions are not expected. If a planned outage is required for safety, Hydro One will notify affected customers in advance.

The answer to this question depends on the scenario in which vegetation work was initiated.

Planned vegetation maintenance: Small branches are removed from landscaped areas. Body wood will be left on site and cut into manageable lengths, approximately 3-4 feet in manicured areas. Hydro One does not grind stumps or replace trees.

Customer or storm-initiated vegetation maintenance: Landowners are responsible for cleanup after requested trimming or storm response.

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