Schedule a Temporary Disconnect
Our Temporary Disconnect service is available to customers for free once per year. We will disconnect your electricity supply to ensure you can conduct maintenance or upgrade your system safety.
Safety is our number one priority. Whether you are building your dream deck, trimming trees on your property, or working on electrical equipment, it is important that you too make safety a top priority. Before working on any electrical equipment on your property, put your safety first and schedule a free Temporary Disconnect.
Schedule your temporary disconnect with us in advance to stay safe and avoid project delays. By scheduling an appointment, you receive a 24-hour window so you can schedule electricians and ESA inspections in advance.
To schedule a Temporary Disconnect, log in to
myAccount and follow the prompts.
SAFETY ALERT: Hydro One is experiencing delays in receiving locates required to proceed with service requests due to an increase in demand province-wide. Estimated wait times are currently 3-6 weeks. We apologize for this inconvenience. For more information, please call us at
1-888-664-9376.
If your project involves digging in or around a shoreline, it is critical to know if there are any submarine cables in the area.
Learn more.
Hydro One Site Assessment
Within 15 days of receiving your request, a Hydro One crew member will connect with you to confirm details and schedule a site visit and disconnect. During your scheduled appointment time, a Hydro One crew will conduct a site assessment and confirm that they can proceed to disconnect your electricity supply.
Making changes to your electrical network?
Before you make any changes to your electrical network, you must call the Electrical Safety Authority (ESA) at 1-877-372-7233 to apply for a permit. After the work is complete, an electrical inspector will ensure that your work meets all of the requirements of the Ontario Electrical Safety Code.