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Submitting a new request?

We'll contact you within 15 days of receiving your initial request. Project timelines vary by location and the number of customers in the queue, along with the scope of your project.



Important information about generator installations using a plug-in transfer switch

As of October 1, 2025, all meter base plug-in transfer device installations must be approved by the Electrical Safety Authority (ESA) and a connection authorization obtained prior to reconnection. This new requirement also applies to any installer who may be a licensed electrical contractor.

For details, please refer to Standard No. RM7-310-0500: Meter-mounted Plug-in Transfer Switch Device within the “Distribution Standards - Services & Metering” section (under Single Phase) View builders and contractors.

Schedule a Temporary Disconnect

Our Temporary Disconnect service is available to customers for free once per year. We will disconnect your electricity supply to ensure you can conduct maintenance or upgrade your system safety.


Safety is our number one priority. Whether you are building your dream deck, trimming trees on your property, or working on electrical equipment, it is important that you too make safety a top priority. Before working on any electrical equipment on your property, put your safety first and schedule a free Temporary Disconnect.


Schedule your​ temporary disconnect with us in advance to stay safe and avoid project delays. By scheduling an appointment, you receive a 24-hour window so you can schedule electricians and ESA inspections in advance. To schedule a Temporary Disconnect, log in to myAccount and follow the prompts.


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​Hydro One Site Assessment

Within 15​ days of receiving your request, a Hydro One crew member will connect with you to confirm details and schedule a site visit and disconnect. During your scheduled appointment time, a Hydro One crew will conduct a site assessment and confirm that they can proceed to disconnect your electricity supply.
 

Making changes to your electrical network?

Before you make any changes to your electrical network, you must call the Electrical Safety Authority (ESA) at 1-877-372-7233 to apply for a permit. After the work is complete, an electrical inspector will ensure that your work meets all of the requirements of the Ontario Electrical Safety Code.
 
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myAccount 
 

myAccount

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Move In/Out Request  

Move In/Out Request

Moving into a new property is rarely as simple as we'd like it to be. Whether you're a residential or business customer, we can help make the move quick and easy through our online request form. Moving is complicated. We'll give you one less thing to worry about.

Learn More


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Underground Cable Locate

This free service locates underground cables and pipes on your property to prevent serious injury and liability. Whether you're installing a fence or planting a tree, dig safe and request a locate first.

Learn More


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Tree Trimming

If you see hazardo​us vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.

Learn More

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Outage information at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map and mobile app.

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