2024 Delivery Rates

Effective July 1, 2024

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Effective July 1, 2024, updated delivery rates will be in place.


Our regulator, the Ontario Energy Board (OEB), various cost/credit adjustments to reconcile for costs or surpluses incurred while providing electricity to customers. These adjustments will apply to electricity use starting on July 1, 2024,and will be reflected on the Delivery line on the bill.

In addition to these Hydro One specific cost/credit adjustments, effective July 1, 2024, the OEB has also updated the cap on the distribution charges applicable to eligible rural customers, under Distribution Rate Protection (DRP) program, from $39.49 to $41.39. Hydro One’s Residential (Year-round) medium and low density customers are eligible for the DRP subsidy.

Learn how we’re improving access to reliable electricity

Our Role in Ontario's Electricity System

infographic of Hydro One's role in the electricity system
What's changing? Changes to the Delivery line
New cost/credit adjustments Increase/Decrease depending on the rate class
Update to Distribution Rate Protection cap (Applicable to residential year-round medium and low density customers) Increase

How much will my bill change?

The table below shows the combined bill impacts for a typical/average customer including cost/credit adjustments and updated Distribution Rate Protection cap effective July 1, 2024.

Click here to see where rate class is shown on your bill.

Rate Class Monthly Use
(kWh)
Monthly Peak
(kW)
Increase in Monthly
Total Bill ($)
Increase in Monthly
Total Bill (%)
Residential (Year-round) Urban Density 750 - $0.49 0.35%
Residential (Year-round) Medium Density (with DRP)1 750 - $2.27 1.62%
Residential (Year-round) Medium Density (without DRP) 750 - $0.49 0.29%
Residential (Year-round) Low Density (with DRP)1,2 750 - $2.34 1.65%
Residential (Year-round) Low Density (without DRP)2 750 - $0.56 0.30%
Residential (Seasonal) Urban Density 369 - $0.24 0.27%
Residential (Seasonal) Medium Density 369 - $0.24 0.21%
Residential (Seasonal) Low Density 369 - $0.28 0.22%
General Service Energy - Non-Urban Density 2,000 - $2.25 0.51%
General Service Energy - Urban Density 2,000 - $2.25 0.63%
General Service Demand - Non-Urban Density3 34,334 110 ($88.54) -1.14%
General Service – Subtransmission3 1,373,443 2,808 ($5,469.78) -2.62%
General Service Demand - Urban Density3 42,592 111 ($127.14) -1.61%
Street Lights 1,274 - $2.27 0.72%
Sentinel Lights 49 - $0.06 0.31%
Unmetered Scattered Load 477 - $0.49 0.45%
Distributed Generation3 1,709 12 ($4.42) -0.67%

1Residential (year-round) customers with a medium or low density receive Distribution Rate Protection that caps base distribution rates at $41.39 per month.

2Residential (year-round) customers with a low density rate class get additional rate protection under the Rural and Remote Rate Protection program (currently at $60.50 per month). This credit is applied to Delivery charges.

3Commercial and industrial customers in need of information can contact us by phone Monday to Friday between 8:30 a.m. and 4 p.m. at 1.866.922.2466 or by email at CICR@HydroOne.com.

If you’re a residential, seasonal or small business customer in need of help, we're here for you.


We have a number of financial relief programs and other flexible payment options. Learn more or you can call us at 1.888.664.9376.

Frequently Asked Questions

Are residential customers protected from a rate increase by government subsidies?
 


Residential (year-round) customers with a medium or low density are partially protected from a rate increase due to government subsidies.

Residential (year-round) customers with a medium or low density receive Distribution Rate Protection, which is a subsidy that caps the amount customers pay for base distribution rates (monthly service charge and distribution volume charge) to $41.39 a month. However, this rate protection doesn’t include increases to transmission rates for the high-voltage system.

As well, residential (year-round) customers with a low density receive Rural or Remote Rate Protection which reduces the monthly service charge by $60.50 per month.


What's Distribution Rate Protection?
 


Distribution Rate Protection ensures rural delivery rates are comparable to urban rates.

It's a cap that lowers base distribution rates (monthly service charge and distribution volume charge that are included under the Delivery line).

This cap ensures base distribution charges will not exceed $41.39 a month and only applies to residential (year-round) customers with a medium or low density rate class.


What’s Rural or Remote Rate Protection?
 


Rural or Remote Rate Protection provides financial assistance to customers living in rural or remote areas where the costs of providing electricity is higher than the cost of delivering electricity to customers living in urban areas. This subsidy reduces the monthly fixed service charge included in the Delivery line by $60.50 per month.


What is Rural or Remote Rate Protection Charge?
 


This is a portion of the Regulatory Charges line item on the bill. This OEB-approved charge is designed to reduce costs for eligible customers located in rural or remote areas where the costs of distributing electricity is higher. This charge is paid by all electricity consumers in the province to fund Rural or Remote Rate Protection that residential (year-round) with a low density receive. The new charge is 0.14 cents per kWh (from 0.07 cents per kWh), effective January 1, 2024.


When will the move to all-fixed rates be completed?
 


The OEB directed us to transition to all-fixed distribution rates for residential customers starting on February 1, 2016. Distribution rates for customers who are still transitioning to all-fixed distribution rates are a blend of fixed and volumetric rates. Once the transition is complete, customers will be billed a fixed monthly distribution charge.

  • Residential customers with an Urban Density – completed in 2021
  • Residential customers with a Medium Density – completed in 2024
  • Residential customers with a Low Density – will be completed in 2032
  • Residential customers who live in the former service area of Norfolk Power – completed in 2019
  • Residential customers who live in the former service area of Haldimand County Hydro – completed in 2020
  • Residential customers who live in the former service area of Woodstock Hydro - completed in 2020

Who approves delivery rates?
 


Our regulator, the Ontario Energy Board approved the rates that we charge for electricity transmission and distribution over a five-year period, beginning January 1, 2023 and for each subsequent year through to December 31, 2027. These rates are reflected on the Delivery line on bills.

We’re following the OEB’s multi-year rate-setting approach. Our rates will be adjusted at the beginning of each year (2024-2027), consistent with the OEB’s approval. Rates for the years 2024 to 2027 will be formulaic rate increases that are tied to inflation and other factors intended to promote efficiency.


What rates and charges are included in the Delivery line?
 


Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include:
    • a monthly service charge that does not change no matter how much electricity you use, and
    • a distribution volume rate that varies based on how much electricity you use (this rate only applies to customers who have a low density rate class and to non-residential rate classes).
  • A smart meter entity charge of $0.42 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2027 and only applies to residential and general service energy-billed customers.
  • Cost or credit adjustments (also known as rate riders) – adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
  • Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
  • An adjustment for line losses.

Where can I find my delivery rates?
 


Delivery rates are posted here.

We’re here to help

See how we can help you manage your electricity account, including:

Offering payment flexibility, such as customized payment plans.

Enrolling in budget billing to spread energy costs evenly throughout the year.

Customer choice (choose between Tiered or Time-of-Use (TOU) or Ultra-Low Overnight (ULO) electricity prices).

We encourage you to call us at 1.888.664.9376 Monday to Friday from 7:30 a.m. to 8 p.m. to learn more about the support options available.

Learn about our Connected with Care program
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