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Get in touch with us
We take care in ensuring you’re connected to safe and reliable power for all of
And we’re here to help when you need a little extra care, too.
Whether you need help with installment plans, service requests or programs that
provide you with energy savings, our team is ready to connect you with flexible solutions to support your
In 2019, Dawn found herself in a difficult situation and struggled to
pay the bills. She was behind on her electricity account, so she picked up the phone and called
into our contact centre. On the other end of that call was Mohamed, one of our caring team
members, who instantly made Dawn feel at ease by listening to her concerns and offering
solutions. Shortly after Dawn got back on her feet, she had the opportunity to join the Hydro
One team as a customer care representative. Today, Dawn is here to help our customers by
providing the same care that she received.
Juan and Zahra are the owners of JC Patissier, a local bakery and café
that quickly turned into a community hub. When they moved their business to one of the main
streets in Thorold, they were told that the electrical service in the building
wasn't adequate enough to power the equipment they needed to run their business. Our local team
member Quinn visited the property after Zahra's call to Hydro One, and shortly after they
had the updated equipment they needed to open their doors. Today, their cafe is the go-to
spot in Thorold to grab a coffee, a treat and meet with friends.
Our Customer Care team is here to help Chat Now
Need a little more time to pay? If you are having difficulty
paying your bill, we are here to help. Your overdue balance will be split into equal monthly
instalments to make it more manageable to pay your total amount owing.
If you're struggling to pay your bill, we may be able to help.
The Low-Income Energy Assistance Program (LEAP) pays up to $500 of the amount owing on your bill
(and up to $600 if your home is electrically heated) and if you qualify.
Get rewarded today for a better tomorrow. Join
and get up to $110.
We’re helping remove uncertainty by allowing you to pay a more
balanced amount on your bill each month. Pay the same amount each month to easily manage
household budget and avoid seasonal spikes.
Choose to switch from Time-of-Use (TOU) to Tiered or Ultra-Low
Overnight (ULO) pricing, or back to any price plan, based on your own needs and lifestyle.
Sign up to receive alerts in your email inbox, view your usage
trends and get estimates of your monthly bill.
Stay safe this winter by getting alerts
to help you plan around outages.
Switch to paperless billing, and get an eBill notification of your
bill, along with a reminder three days before. You can also sign up to see your entire bill
as a PDF.
The smallest change can make a big impact. Learn how you can save
energy and money.
We believe in family first. Customers can call in to learn about
financial options that can support them in any stage of their life. I love the feeling of
helping our customers
It’s important to me that I guide customers towards resources that
empower them, while taking away any worry they may have had. It makes me smile when we find
solutions that work for their lifestyle
For me, keeping customers connected means they don’t have to
about being without electricity, even when times get tough
Need to locate underground cables on your property, temporarily disconnect power, or trim
trees that pose a hazard? We are here to help.
Available Monday to Friday from 7:30 a.m. to 8:00 p.m