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Delivery rates are changing

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) has approved new delivery rates that will apply to your usage starting on May 1, 2019.

Download the Bill Insert

 

Our role in Ontario's electricity system


infographic: our role in the electricity system

 

Why are delivery rates changing?

When we acquired the former Haldimand County Hydro in 2015, we reduced distribution rates by one per cent and we guaranteed this rate reduction for five years until June 30, 2020. The following items are not covered by this rate guarantee:
 

  • As directed by the OEB, we have implemented the fourth of five steps towards the move to fixed distribution rates for residential customers. Currently, distribution rates are made up of a fixed service charge and a charge that varies based on how much electricity you use. Next year, your distribution rates will be based only on a fixed monthly service charge.
     

  • A credit adjustment has expired from customer bills as of May 1, 2019, resulting in an increase to delivery rates. This adjustment reflects the difference between forecast costs and actual costs from prior periods. Most adjustments are pass-through costs that Hydro One has no control over.

 

How much will my bill change?

The amount your bill will increase depends on how much electricity you use. The table below shows the bill impacts for a typical customer. To find your rate class, please check page two of your bill.

Rate Class Monthly Use
(kWh)
Monthly
Peak
Increase in
Total Bill ($)
Increase in
Total Bill (%)
Residential 750 kWh - $1.09 0.9%
General Service – Energy 2,000 kWh - $2.10 0.7%
General Service – Demand 50,000 kWh 75 kW $10.51 0.1%
Unmetered Scattered Load 500 kWh - $0.79 1.1%
Sentinel Lighting 77 kWh 0.21 kW $0.92 3.0%
Street Lighting 170,000 kWh 550 kW $890.05 1.9%

Bill impacts are based on customers being billed time-of-use or tiered pricing (with the exception of General Service – Demand customers whose impacts are based on the spot market price). Customers who are paying the spot market price or who are enrolled with an electricity retailer will have different bill impacts.

 

Investing in Haldimand County

Much of the electricity system was built in the 1950s and prudent investments in the distribution system are needed to keep the public safe, reduce power outages and offset the need for more expensive emergency repairs.

We plan on making the following investments  in your community:


icon of a transformer
 

We have installed 405 new wood poles in Haldimand County since 2016.


icon of an old transmission tower
 

Rebuilding 5.3 km of distribution line along the lakeshore this year.


icon of a transmission tower
 

Clearing vegetation from 345 km of overhead powerlines this year.

 

Frequently Asked Questions

What is the amount of the 1% reduction to my rates?

The 1% rate reduction will be applied to the Delivery line on your bill until June 30, 2020. For residential customers, this results in a rate reduction of $0.32 per month to the monthly service charge and a reduction of 0.01¢ per kWh to the distribution volumetric rate.

Please refer to the rate schedule for the former Haldimand County Hydro to see the reduction to distribution rates for other rate classes. The credits are shown as a Rate Rider per Hydro One Networks’ Acquisition Agreement ($/month) and Rate Rider per Hydro One Networks’ Acquisition Agreement (cents/kWh or $/kW). To determine your rate class, please check page two of your bill.
 

Why are my rates changing to fixed distribution rates?

The OEB directed all utilities to move to fixed distribution rates for residential customers starting in 2016. We are now implementing the fourth year of a five-year phase-in and by 2020 residential customers will only be billed a fixed monthly service charge for distribution rates. Currently, customers are billed a fixed monthly service charge and a distribution volumetric rate that varies based on how much electricity is used. To see your rates, please scroll down.
 

How will the move to fixed distribution rates affect my bill?

Most residential customers will see only a small change to the Delivery line. The fixed service charge has increased by $4.92 and the distribution volumetric rate has decreased by 1.39¢ per kWh. Residential customers who use a lot of electricity (for example, those who heat with electricity) will see their distribution charges go down; customers who use little electricity will see their distribution charges go up.

The charges for the electricity you use (reflected on the Electricity line on your bill) are not impacted by the move to fixed distribution rates.
 

What’s included in the Delivery line?

Delivery charges are made up of the following items:

  • Distribution rates which are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing and customer service. Distribution rates include:

    • a monthly service charge that does not change no matter how much electricity you use, and

    • a distribution volumetric rate that varies based on how much electricity you use.

  • Low Voltage Service Rate varies based on how much electricity you use.

  • A Smart Meter Entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.

  • Cost or credit adjustments (also known as rate riders) – can be either a charge or credit that is incurred for providing electricity to customers that has not been recovered or refunded through rates. These adjustments are to reconcile the difference between what was forecasted and what was actually paid by customers. Most adjustments are pass-through costs that Hydro One has no control over.

  • Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.

  • An adjustment for line losses.


 

Need help understanding the terms on your bill? Visit Understand My Bill.

 
NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY RATE CLASS. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Haldimand Residential Rates



Residential
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2019 to October 31, 2019
On-peak (metered use - ¢/kWh) 13.4¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2019 to October 31, 2019
First 600 kWh - May 1, 2019 to Oct 31, 2019 (metered use - ¢/kWh)
First 1,000 kWh - Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
7.7¢
Above 600 kWh – May 1, 2019 to Oct 31, 2019 (metered use - ¢/kWh)
Above 1,000 kWh – Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $31.59
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 0.55¢
Retail Transmission Network Service Rate (¢/kWh) 0.65¢
Retail Transmission Connection Service Rate (¢/kWh) 0.58¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Adjustment Factor 1.0655

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.

Haldimand General Service - Energy


General Service - Energy
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2019 to October 31, 2019
On-peak (metered use - ¢/kWh) 13.4¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2019 to October 31, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $26.67
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 1.94¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.59¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.54¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.

Haldimand General Service - Demand


General Service - Demand
Electricity – Regulated Price Plan Tiered - as of May 1, 2019 to October 31, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $82.77
Distribution Volumetric Rate ($/kW) $4.0691
Retail Transmission Network Service Rate ($/kW) $2.5000
Retail Transmission Connection Service Rate ($/kW) $2.2749
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

Haldimand Unmetered Scattered Load


Unmetered Scattered Load
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2019 to October 31, 2019
On-peak (metered use - ¢/kWh) 13.4¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2019 to October 31, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $19.31
Distribution Volumetric Rate (metered use - ¢/kWh) 0.307¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.59¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.54¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

Haldimand Street Lights


Street Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2019 to October 31, 2019
On-peak (metered use - ¢/kWh) 13.4¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2019 to October 31, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $5.64
Distribution Volumetric Rate ($/kW) $14.7705
Retail Transmission Network Service Rate ($/kW) $1.8057
Retail Transmission Connection Service Rate ($/kW) $1.6343
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

Haldimand Sentinel Lights


Sentinel Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2019 to October 31, 2019
On-peak (metered use - ¢/kWh) 13.4¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2019 to October 31, 2019
First 600 kWh - May 1, 2019 to Oct 31, 2019 (metered use - ¢/kWh)
First 1,000 kWh - Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
7.7¢
Over 600 kWh - May 1, 2019 to Oct 31, 2019 (metered use - ¢/kWh)
Over 1,000 kWh - Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Glossary
Global Adjustment (if applicable) See Glossary
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $14.09
Distribution Volumetric Rate ($/kW) $37.0911
Retail Transmission Network Service Rate ($/kW) $1.8148
Retail Transmission Connection Service Rate ($/kW) $1.6684
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh)
Adjustment Factor 1.0655