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Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Delivery rates for 2020 that apply to your usage are now in effect.

Investing in Haldimand County

Much of the electricity system was built in the 1950s and prudent investments in the distribution system are needed to keep the public safe, reduce power outages and offset the need for more expensive emergency repairs.

We plan on making the following investments  in your community:


icon of a transformer
 

We have installed 405 new wood poles in Haldimand County since 2016.


icon of an old transmission tower
 

Rebuilding 5.3 km of distribution line along the lakeshore this year.


icon of a transmission tower
 

Trimming hazardous trees from 345 km of overhead powerlines this year.

 

Our role in Ontario's electricity system


infographic: our role in the electricity system

 

Why are delivery rates changing?

When we acquired the former Haldimand County Hydro in 2015, distribution rates were reduced by one per cent and this rate reduction was guaranteed for five years until June 30, 2020. The following items are not covered by this rate guarantee:
 

  • Implementation of the final phase of the five-year plan to move to all-fixed distribution rates as required by the Ontario Energy Board (included in the Delivery line on your bill) for residential customers. Customers will now only pay a fixed service charge of $35.30 (including the one per cent rate reduction) for distribution rates.

  • Updated retail transmission rates to reflect the slightly higher costs of transmitting electricity over the high-voltage system


How much will my bill change?

The amount by which your bill will increase depends on how much electricity you use. The table below shows the bill impacts for a typical customer. To find your rate class, please check page two of your bill.

Rate Class Monthly Use
(kWh)
Monthly
Peak
Increase in
Total Bill ($)
Increase in
Total Bill (%)
Residential 750 kWh - $0.29 0.2%
General Service – Energy 2,000 kWh - $0.69 0.2%
General Service – Demand 50,000 kWh 75 kW $14.81 0.2%
Unmetered Scattered Load 500 kWh - $0.17 0.2%
Sentinel Lighting 77 kWh 0.21 kW $0.02 0.1%
Street Lighting 170,000 kWh 550 kW $78.25 0.1%
 
 

Frequently Asked Questions

What is the amount of the 1% reduction to my rates?
  • When we acquired the former Haldimand County Hydro in 2015, distribution rates were reduced by one per cent and this rate reduction was guaranteed for five years until June 30, 2020.

  • The one per cent rate reduction will be applied to the base distribution charges until June 30, 2020.

  • For residential customers, this results in a rate reduction of $0.36 per month to the monthly service charge.

Why are distribution rates changing to all-fixed distribution rates?
  • The Ontario Energy Board directed all utilities to move to all-fixed distribution rates for residential customers starting in 2016.

  • The final phase of the move to all-fixed distribution rates (included in the Delivery line on your bill) for residential customers will be implemented on January 1, 2020.

  • Now, distribution rates are only based on a fixed monthly charge, and the distribution volume charge has been removed from residential bills.

  • To see 2020 delivery rates, please scroll down.

How will the move to fixed distribution rates affect my bill?
  • Most residential customers will see only a small change to the Delivery line.

  • The fixed service charge has increased by $3.75 and residential customers will no longer pay a distribution volume charge.

What rates and charges are included in the Delivery line?

Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing and customer service. Distribution rates include:

    • a monthly service charge that does not change no matter how much electricity you use, and

    • a distribution volumetric rate that varies based on how much electricity you use (this no longer applies for residential customers who have moved to all-fixed distribution rates).

  • Low Voltage Service Rate varies based on how much electricity you use.

  • A smart meter entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.

  • Cost or credit adjustments (also known as rate riders) – one-time adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.

  • Retail transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.

  • An adjustment for line losses.


 

Need help understanding the terms on your bill? Visit Understand My Bill.





 
NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY RATE CLASS. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Haldimand Residential Rates



Residential
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $35.30
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57
Low Voltage Service Rate (¢/kWh)* 0.06¢
Retail Transmission Network Service Rate (¢/kWh) 0.67¢
Retail Transmission Connection Service Rate (¢/kWh) 0.60¢
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0655
* Included in this rate is a cost adjustment of 0.02¢ per kWh.



Haldimand General Service - Energy


General Service - Energy
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $26.67
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 1.94¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.61¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.56¢
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0655

Haldimand General Service - Demand


General Service - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $82.77
Distribution Volumetric Rate ($/kW) $4.0691
Retail Transmission Network Service Rate ($/kW) $2.5827
Retail Transmission Connection Service Rate ($/kW) $2.3669
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0655


Haldimand Unmetered Scattered Load


Unmetered Scattered Load
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of January 1, 2020                                       
Monthly Service Charge ($/month) $19.31
Distribution Volumetric Rate (metered use - ¢/kWh) 0.307¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.61¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.56¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

Haldimand Street Lights


Street Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $5.64
Distribution Volumetric Rate ($/kW) $14.7705
Retail Transmission Network Service Rate ($/kW) $1.8655
Retail Transmission Connection Service Rate ($/kW) $1.7004
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

Haldimand Sentinel Lights


Sentinel Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov 1, 2019 to April 30, 2020
First 1,000 kWh - Nov 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢
Over 1,000 kWh - Nov 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Glossary
Global Adjustment (if applicable) See Glossary
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $14.09
Distribution Volumetric Rate ($/kW) $37.0911
Retail Transmission Network Service Rate ($/kW) $1.8749
Retail Transmission Connection Service Rate ($/kW) $1.7359
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Debt Retirement Charge (metered use - ¢/kWh)
Adjustment Factor 1.0655