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Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Recently, the Ontario Energy Board (OEB) has approved new delivery rates for customers of the former Haldimand County Hydro. The new delivery rates will apply to your usage starting on May 1, 2018.

A typical residential customer using 750 kWh a month will see an increase of $0.44 per month on the total bill.
 

What's changing?

1. Move to fixed distribution rates for residential customers

As approved by the OEB, we’re implementing the third year of the move to fixed distribution rates (included in the Delivery line on your bill) for residential customers.
 

2. Adjusting retail transmission rates

These rates have increased to reflect the higher costs in transmitting high-voltage electricity from nuclear, hydro-electric, natural gas, wind and solar generation to our customers across Ontario. This will result in a slight increase in customers’ bills.
 

Distribution rates remain frozen until 2020

When we acquired the former Haldimand County Hydro in 2015, we reduced distribution rates (included in the Delivery line on your bill) by one per cent and we guaranteed this rate reduction until 2020.
 

How much will my bill change?

The table below shows the bill impacts for a typical customer by service type. To see your service type, please check page two of your bill.

Service Type Monthly Consumption (kWh/kW) Change in Total Bill ($) Change in Total Bill (%)
Residential 750 kWh $0.44 0.4%
General Service – Energy 2,000 kWh $0.90 0.3%
General Service – Demand 50,000 kWh & 75 kW $14.35 0.2%

We’re here to help

We’re well aware that affordability of electricity is a concern for many Ontarians. If you’re having financial difficulties or want to learn about programs available to save energy, please call us for help. We also offer a payment plan that allows customers to pay off their past due balance over a number of instalments.    

 

 

Read our Frequently Asked Questions

What’s the amount of the 1% reduction to my rates?

Please refer to the rate schedule for the former Haldimand County Hydro to see the reduction to distribution rates. The credits are shown as a Rate Rider per Hydro One Networks’ Acquisition Agreement ($/month) and a Rate Rider per Hydro One Networks’ Acquisition Agreement (cents/kWh or $/kW). To determine your rate class, please check page two of your bill. These credit adjustments will be applied to the Delivery line on your bill from May 1, 2018 to April 30, 2019. For residential customers, this results in a rate reduction of $0.28 per month to the monthly service charge and a reduction of 0.01¢ per kWh to the distribution volumetric rate.
 

Why are my rates changing to fixed distribution rates?

The OEB directed all utilities to move to fixed distribution rates for residential customers. We’re now implementing the third year of a five-year phase-in and by 2020 residential customers will only be billed a fixed monthly service charge for distribution rates. Currently, customers are billed a fixed monthly service charge and a distribution volumetric rate that varies based on how much electricity is used.
 

How will the move to fixed distribution rates affect my bill?

Most residential customers will see only a small change in their total bill. The fixed service charge has increased by $3.73 and the distribution volumetric rate has decreased by 0.5¢ per kWh.

Residential customers who use a lot of electricity (for example, those who heat with electricity) will see their distribution charges go down; customers who use little electricity will see their distribution charges go up.

The charges for the electricity you use (reflected on the Electricity line on your bill) aren’t impacted by the move to fixed distribution rates.
 

Why did my bill increase in January?

Hydro One, like all utilities, has variance accounts that collect costs/credits that aren’t related to the distribution of electricity. Last year, the variance accounts for Haldimand were cleared and over $3 million was refunded to customers. This amount was mainly due to the over-collection of the wholesale market service charge and the cost of power for the Independent Electricity System Operator (IESO). This money was refunded to customers through a credit adjustment (also known as a rate rider) applied to the Delivery line on your bill.

Since this adjustment was a large credit, which expired on December 31, 2017, customers saw their bills increase on January 1, 2018, when the credit came off bills. For a typical residential customer using 750 kWh a month, the credit was $7.73 a month for the period January 1, 2017 to December 31, 2017. As of January 1, 2018, a typical residential customer saw a bill increase of $7.73 a month.
 

What’s included in the Delivery line?

Delivery charges are made up of the following items:

  • Distribution rates which are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading billing and customer service. Distribution rates include:

    • a monthly service charge that does not change no matter how much electricity you use

    • a distribution volumetric rate that varies based on how much electricity you use.

  • A Smart Meter Entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.

  • Cost/credit adjustments (also known as rate riders) – can be either a charge or credit that’s incurred for providing electricity to customers that has not been recovered or refunded through rates. These adjustments are to reconcile the difference between what was forecasted and what was actually paid by customers.

  • Retail transmission rates recover the costs to operate and maintain our high voltage transmission system and vary based on how much electricity you use.

  • An adjustment for line losses.


 

Need help understanding the terms on your new bill? Visit Understand My Bill.

 
NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY SERVICE TYPE. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Haldimand Residential Rates



Residential
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 600 kWh - May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
First 1,000 kWh - Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
7.7¢
Above 600 kWh – May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
Above 1,000 kWh – Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $27.92
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 0.89¢
Retail Transmission Network Service Rate (¢/kWh) 0.64¢
Retail Transmission Connection Service Rate (¢/kWh) 0.60¢
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Adjustment Factor 1.0655

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.








Haldimand General Service - Energy


General Service - Energy
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $26.67
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 1.84¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.58¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.55¢
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.





Haldimand General Service - Demand


General Service - Demand
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $82.77
Distribution Volumetric Rate ($/kW) $3.9297
Retail Transmission Network Service Rate ($/kW) $2.4546
Retail Transmission Connection Service Rate ($/kW) $2.3357
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655





Haldimand Unmetered Scattered Load


Unmetered Scattered Load
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $19.31
Distribution Volumetric Rate (metered use - ¢/kWh) 0.157¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.58¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.55¢
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655






Haldimand Street Lights


Street Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $5.64
Distribution Volumetric Rate ($/kW) $13.3275
Retail Transmission Network Service Rate ($/kW) $1.7729
Retail Transmission Connection Service Rate ($/kW) $1.6780
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0655






Haldimand Sentinel Lights


Sentinel Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 600 kWh - May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
First 1,000 kWh - Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
7.7¢
Over 600 kWh - May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
Over 1,000 kWh - Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Glossary
Global Adjustment (if applicable) See Glossary
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $14.09
Distribution Volumetric Rate ($/kW) $32.9256
Retail Transmission Network Service Rate ($/kW) $1.7819
Retail Transmission Connection Service Rate ($/kW) $1.7130
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh)
Adjustment Factor 1.0655