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Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Delivery rates for 2020 that apply to your usage are now in effect.

Investing in Norfolk County

Much of the electricity system was built in the 1950s and prudent investments in the distribution system are needed to keep the public safe, reduce power outages and offset the need for more expensive emergency repairs.

We have made the following investments in Norfolk County:

icon of a transformer

New poles

Installed 197 new wood poles since 2016.

icon of a transformer

New transformer

Replaced the Delhi Ann Distribution Station transformer (176 Ann Street) in 2018.

We plan on making the following investments this year:

icon of a Hydro One worker wearing a helmet

Upgrading powerlines

Upgrading the overhead powerlines from the Bloomsburg Distribution Station.

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Clearing vegetation

Trimming hazardous trees across 324 km of overhead powerlines.


Our role in Ontario's electricity system


infographic: our role in the electricity system

 

Why are delivery rates changing?

As approved by the Ontario Energy Board, delivery rates increased as of January 1, 2020 due to:

  • An Inflationary increase of 1.55 per cent to the distribution rates

  • Updated retail transmission rates to reflect the slightly higher costs of transmitting electricity over the high-voltage system


How much will my bill change?

The amount by which your bill will increase depends on how much electricity you use. The table below shows the bill impacts for a typical customer. To find your rate class, please check page two of your bill.

Rate Class Monthly Use
(kWh)
Peak Demand
(kW)
Change in
Total Bill ($)
Change in
Total Bill (%)
Residential 750 kWh - $0.72 0.6%
General Service Norfolk – Energy 2,000 kWh - $1.46 0.5%
General Service Norfolk – Demand
47,246 kWh 100 kW $27.27 0.4%
Unmetered Scattered Load 500 kWh - $0.36 0.5%
Sentinel Lighting 108 kWh 0.3 kW $0.18 0.8%
Street Lighting 66 kWh 0.2 kW $0.06 0.6%
 
 

Frequently Asked Questions

What happened to the 1% reduction to distribution rates?
  • When we acquired the former Norfolk Power, customers were guaranteed a one per cent reduction in distribution rates for a period of five years (until September 7, 2019).

  • The one per cent rate reduction was removed from bills as of September 8, 2019.

Is the move to all-fixed distribution rates complete?
  • The Ontario Energy Board directed all utilities to move to all-fixed distribution rates for residential customers starting in 2016.

  • The final phase of the move to all-fixed distribution rates (included in the Delivery line on your bill) for residential customers in Norfolk service area was implemented in May 2019.

  • Now, distribution rates are only based on a fixed monthly charge and the distribution volume charge has been removed from residential bills.

  • To see 2020 delivery rates, please scroll down.

What rates and charges are included in the Delivery line?

Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing and customer service. Distribution rates include:

    • a monthly service charge that does not change no matter how much electricity you use, and

    • a distribution volumetric rate that varies based on how much electricity you use (this no longer applies for residential customers who have moved to all-fixed distribution rates).

  • Low Voltage Service Rate varies based on how much electricity you use.

  • A smart meter entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.

  • Cost or credit adjustments (also known as rate riders) – one-time adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.

  • Retail transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.

  • An adjustment for line losses.


 

Need help understanding the terms on your bill? Visit Understand My Bill.



 
NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY RATE CLASS. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Norfolk Residential Rates


Norfolk Residential Rates
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $37.37
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57
Low Voltage Service Rate (¢/kW)* 0.11¢
Retail Transmission Network Service Rate (¢/kWh) 0.70¢
Retail Transmission Connection Service Rate (¢/kWh) 0.40¢
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564
* Included in this rate is a cost adjustment of 0.02¢ per kWh.



General Service Norfolk - Energy


General Service Norfolk - Energy
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $50.75
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 1.67¢
Retail Transmission Network Service Rate (¢/kWh) 0.65¢
Retail Transmission Connection Service Rate (¢/kWh) 0.34¢
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564


General Service Norfolk - Demand


General Service Norfolk - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $249.36
Distribution Volumetric Rate (metered use - $/kW) $4.3477
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.6308
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3595
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564

Unmetered Scattered Load Norfolk


General Service Norfolk - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $249.36
Distribution Volumetric Rate (metered use - $/kW) $4.3477
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.6308
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3595
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564

Street Lights Norfolk


Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.9¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
​First 750 kWh (metered use - ¢/kWh) 11.9¢​
​Above 750 kWh (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) $2.00
​Distribution Volumetric Rate ($/kW) $7.8433
​Retail Transmission Network Service Rate ($/kW) $1.9841
​Retail Transmission Connection Service Rate ($/kW) $1.0510​
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
Adjustment Factor 1.0564​

Sentinel Lights Norfolk


Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.4¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢​
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) ​$6.63
​Distribution Volumetric Rate ($/kW) ​$20.1828
​Retail Transmission Network Service Rate ($/kW) $1.9942​
​Retail Transmission Connection Service Rate ($/kW) $1.0729
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
Adjustment Factor 1.0564​