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Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Recently, the Ontario Energy Board (OEB) has approved new delivery rates for customers of the former Norfolk Power. The new delivery rates will apply to your usage starting on May 1, 2018.

A typical residential customer using 750 kWh a month will see an increase of $3.33 per month on the total bill.

 

What's changing?

1. Variance account cost recovery

Hydro One, like all utilities, has variance accounts that collect costs that aren’t related to the distribution of electricity. These are for costs that we don’t control, which we pass on to customers with no mark up. The amount to be recovered from customers is mainly due to money owed for the cost of electricity paid to the Independent Electricity System Operator (IESO). This money will be recovered through a cost adjustment (also known as a rate rider) on the Delivery line on your bill from May 1, 2018 to April 30, 2019.
 

2. Move to fixed distribution rates for residential customers

As approved by the OEB, we’re implementing the third year of the move to fixed distribution rates (included in the Delivery line on your bill) for residential customers.
 

3. Adjusting retail transmission rates

These rates have increased to reflect the higher costs in transmitting high-voltage electricity from nuclear, hydro-electric, natural gas, wind and solar generation to our customers across Ontario. This will result in a slight increase in customers’ bills.
 

Distribution rates remain frozen until 2019

When we acquired the former Norfolk Power in 2014, we reduced distribution rates (included in the Delivery line on your bill) by one per cent and we guaranteed this rate reduction until 2019.
 

How much will my bill change?

The table below shows the bill impacts for a typical customer by service type. To see your service type, please check page two of your bill. Negative numbers reflect a rate reduction.

Service Type Monthly Consumption (kWh/kW) Change in Total Bill ($) Change in Total Bill (%)
Residential 750 kWh $3.33 2.8%
General Service Norfolk – Energy 2,000 kWh $9.04 3.0%
General Service Norfolk – Demand 47,246 kWh & 100 kW -$209.59 -2.8%

Note: Residential and general service energy-billed customers who are paying the spot market price or who are enrolled with an electricity retailer will have different bill impacts due to a credit adjustment of 0.74¢ per kWh. This credit will be applied to the Global Adjustment line on a monthly basis from May 1, 2018 to April 30, 2019. The bill impact shown for general service demand-billed customers includes this credit adjustment.

We’re here to help

We’re well aware that affordability of electricity is a concern for many Ontarians. If you’re having financial difficulties or want to learn about programs available to save energy, please call us for help. We also offer a payment plan that allows customers to pay off their past due balance over a number of instalments.    

 

 

Read our Frequently Asked Questions

 
NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY SERVICE TYPE. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Norfolk Residential Rates


Norfolk Residential Rates
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 600 kWh – May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
First 1,000 kWh – Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
7.7¢
Above 600 kWh – May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
First 1,000 kWh – Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $32.30
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kW) 1.07¢
Retail Transmission Network Service Rate (¢/kWh) 0.67¢
Retail Transmission Connection Service Rate (¢/kWh) 0.38¢
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)  0¢
Debt Retirement Charge (metered use - ¢/kWh)
Adjustment Factor 1.0564

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.





General Service Norfolk - Energy


General Service Norfolk - Energy
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $49.24
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 2.04¢
Retail Transmission Network Service Rate (¢/kWh) 0.62¢
Retail Transmission Connection Service Rate (¢/kWh) 0.33¢
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)  0¢
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0564

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.



General Service Norfolk - Demand


General Service Norfolk - Demand
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $241.94
Distribution Volumetric Rate (metered use - $/kW) $5.8341
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.4984
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3177
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0564


Unmetered Scattered Load Norfolk


Unmetered Scattered Load Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
On-peak (metered use - ¢/kWh) 13.2¢
Mid-peak (metered use - ¢/kWh) 9.4¢
Off-peak (metered use - ¢/kWh) 6.5¢
Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 750 kWh (metered use - ¢/kWh) 7.7¢
Above 750 kWh (metered use - ¢/kWh) 8.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2018
Monthly Service Charge ($/month) $15.27
Distribution Volumetric Rate (¢/kWh) 1.39¢
Retail Transmission Network Service Rate (¢/kWh) 0.62¢
Retail Transmission Connection Service Rate (¢/kWh) 0.33¢
Distribution losses See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.03¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0564


Street Lights Norfolk


Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019​
​On-peak (metered use - ¢/kWh) 13.2¢​
​Mid-peak (metered use - ¢/kWh) 9.4¢​
​Off-peak (metered use - ¢/kWh) 6.5¢​
​Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
​First 750 kWh (metered use - ¢/kWh) 7.7¢​
​Above 750 kWh (metered use - ¢/kWh) 8.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of May 1, 2018
​Monthly Service Charge ($/month) $1.94
​Distribution Volumetric Rate ($/kW) $9.0929
​Retail Transmission Network Service Rate ($/kW) $1.8842
​Retail Transmission Connection Service Rate ($/kW) $1.0187​
Distribution losses​ See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.03​¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)​​  0¢​
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
Adjustment Factor 1.0564​



Sentinel Lights Norfolk


Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of May 1, 2018 to April 30, 2019
​On-peak (metered use - ¢/kWh) 13.2¢​
​Mid-peak (metered use - ¢/kWh) 9.4¢​
​Off-peak (metered use - ¢/kWh) 6.5¢​
​Electricity – Regulated Price Plan Tiered - as of May 1, 2018 to April 30, 2019
First 600 kWh – May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
First 1,000 kWh – Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
7.7¢​
Above 600 kWh – May 1, 2018 to Oct 31, 2018 (metered use - ¢/kWh)
Above 1,000 kWh – Nov 1, 2018 to April 30, 2019 (metered use - ¢/kWh)
8.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of May 1, 2018
​Monthly Service Charge ($/month) ​$6.44
​Distribution Volumetric Rate ($/kW) ​$21.2837
​Retail Transmission Network Service Rate ($/kW) $1.8938​
​Retail Transmission Connection Service Rate ($/kW) $1.0399
Distribution losses​ See Understand My Bill
Regulatory Charges - as of July 1, 2017
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.36¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.03​¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)​​ 0¢​
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
Adjustment Factor 1.0564​