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Delivery rates are changing

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) has approved new delivery rates that will apply to your usage starting on May 1, 2019.

 
A typical household will see a decrease of $3.33 per month on the total bill.

Download the Bill Insert

 

Our role in Ontario's electricity system


infographic: our role in the electricity system

 

Why are delivery rates changing?

When we acquired the former Norfolk Power in 2014, we reduced distribution rates (included under the Delivery line) by one per cent and we guaranteed this rate reduction for five years until September 7, 2019.

 
After September 7, 2019, residential customers will see an increase of 55¢ per month on their bill and a typical general service energy billed customer will see an increase of $1.34 per month.

 

How much will my bill change?

The amount your bill will decrease depends on how much electricity you use. The table below shows the bill impacts for a typical customer. To find your rate class, please check page two of your bill.

Rate Class Monthly Use
(kWh)
Peak Demand
(kW)
Change in
Total Bill ($)
Change in
Total Bill (%)
Residential 750 kWh - ($3.33)  (2.7%)
General Service Norfolk – Energy 2,000 kWh - ($8.60) (2.8%)
General Service Norfolk – Demand* 47,246 kWh 100 kW $216.90 2.9%
Unmetered Scattered Load 500 kWh - ($2.20) (3.0%)
Sentinel Lighting 108 kWh 0.3 kW ($0.52) (2.2%)
Street Lighting 66 kWh 0.2 kW ($0.30) (2.8%)

Note: Bill impacts that are negative are a bill reduction.
*The bill impacts shown for general service demand billed customers assumes they are paying the spot market price and includes the impact of the credit adjustment of 0.74¢ per kWh expiring as of May 1, 2019.

 

Investing in Norfolk County

Much of the electricity system was built in the 1950s and prudent investments in the distribution system are needed to keep the public safe, reduce power outages and offset the need for more expensive emergency repairs.

We have made the following investments in Norfolk County:

icon of a transformer

New poles

Installed 197 new wood poles since 2016.

icon of a transformer

New transformer

Replaced the Delhi Ann Distribution Station transformer (176 Ann Street) in 2018.

We plan on making the following investments this year:

icon of a Hydro One worker wearing a helmet

Upgrading powerlines

Upgrading the overhead powerlines from the Bloomsburg Distribution Station.

icon of trees

Clearing vegetation

Clearing vegetation from 324 km of overhead powerlines.

 

Frequently Asked Questions

Why are delivery rates changing?
  • We have implemented the fourth and final phase of the move to fixed distribution rates (included in the Delivery line on your bill) for residential customers. Now, your distribution rates are only based on a fixed monthly service charge.

  • There is a slight increase to transmission rates (also included under the Delivery line on your bill) to reflect the costs in transmitting electricity over the high-voltage system.

  • There are cost adjustments that have expired from bills as of May 1, 2019 have resulted in a reduction in rates for most customers. These cost adjustments reflect the difference between forecast costs and actual costs from prior periods. Most adjustments are pass-through costs that Hydro One has no control over.


 
What is the amount of the 1% reduction to my rates?

The 1% rate reduction will be applied to the Delivery line on your bill until September 7, 2019. For residential customers, this results in a rate reduction of $0.55 per month to the monthly service charge. A typical general service energy billed customer using 2,000 kWh a month will see a reduction of $1.34 per month.

Please refer to the rate schedule for the former Norfolk Power to see the reduction to distribution rates for other rate classes. The credits are shown as a Rate Rider per Hydro One Networks’ Acquisition Agreement ($/month) and Rate Rider per Hydro One Networks’ Acquisition Agreement (cents/kWh or $/kW). To determine your rate class, please check page two of your bill.
 

Why are my rates changing to fixed distribution rates?

The OEB directed all utilities to move to fixed distribution rates for residential customers starting in 2016. We have implemented the fourth and final phase of the move to fully fixed distribution rates (included in the Delivery line on your bill) for residential customers. Now, your distribution rates are only based on a fixed monthly service charge. To see your rates, please scroll down.
 

How will the move to fixed distribution rates affect my bill?

Most residential customers will see only a small change to the Delivery line. The fixed service charge has increased by $3.95. Residential customers who use a lot of electricity (for example, those who heat with electricity) will see their distribution charges go down; customers who use little electricity will see their distribution charges go up.

The charges for the electricity you use (reflected on the Electricity line on your bill) are not impacted by the move to fixed distribution rates.
 

What is included in the Delivery line?

Delivery charges are made up of the following items:

  • Distribution rates which are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing and customer service. Distribution rates include:

    • a monthly service charge that does not change no matter how much electricity you use, and

    • a distribution volumetric rate that varies based on how much electricity you use.

  • Low Voltage Service Rate varies based on how much electricity you use.

  • A Smart Meter Entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.

  • Cost or credit adjustments (also known as rate riders) – can be either a charge or credit that is incurred for providing electricity to customers that has not been recovered or refunded through rates. These adjustments are to reconcile the difference between what was forecasted and what was actually paid by customers. Most adjustments are pass-through costs that Hydro One has no control over.

  • Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.

  • An adjustment for line losses.


 

Need help understanding the terms on your bill? Visit Understand My Bill.

 
NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY RATE CLASS. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Norfolk Residential Rates


Norfolk Residential Rates
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $36.25
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kW) 0.11¢
Retail Transmission Network Service Rate (¢/kWh) 0.68¢
Retail Transmission Connection Service Rate (¢/kWh) 0.38¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)  0¢
Debt Retirement Charge (metered use - ¢/kWh)
Adjustment Factor 1.0564

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.

General Service Norfolk - Energy


General Service Norfolk - Energy
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $49.24
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57*
Distribution Volumetric Rate (¢/kWh) 1.62¢
Retail Transmission Network Service Rate (¢/kWh) 0.63¢
Retail Transmission Connection Service Rate (¢/kWh) 0.33¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)  0¢
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0564

*The OEB has updated the Smart Metering Entity Charge to $0.57 per month (from $0.79 per month), with an implementation date of April 1, 2018. This charge is collected from Residential and General Service energy-billed customers on behalf of the IESO and is effective until December 31, 2022.

General Service Norfolk - Demand


General Service Norfolk - Demand
Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $241.94
Distribution Volumetric Rate (metered use - $/kW) $4.2250
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.5445
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3040
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0564

Unmetered Scattered Load Norfolk


Unmetered Scattered Load Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of May 1, 2019
Monthly Service Charge ($/month) $15.27
Distribution Volumetric Rate (¢/kWh) 0.96¢
Retail Transmission Network Service Rate (¢/kWh) 0.63¢
Retail Transmission Connection Service Rate (¢/kWh) 0.33¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018
Adjustment Factor 1.0564

Street Lights Norfolk


Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.9¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
​First 750 kWh (metered use - ¢/kWh) 11.9¢​
​Above 750 kWh (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of May 1, 2019
​Monthly Service Charge ($/month) $1.94
​Distribution Volumetric Rate ($/kW) $7.6164
​Retail Transmission Network Service Rate ($/kW) $1.9190
​Retail Transmission Connection Service Rate ($/kW) $1.0081​
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)​​  0¢​
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
Adjustment Factor 1.0564​

Sentinel Lights Norfolk


Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.4¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢​
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of May 1, 2019
​Monthly Service Charge ($/month) ​$6.44
​Distribution Volumetric Rate ($/kW) ​$19.5930
​Retail Transmission Network Service Rate ($/kW) $1.9288​
​Retail Transmission Connection Service Rate ($/kW) $1.0291
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2019
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.30¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
Ontario Electricity Support Program Charge (adjusted use - ¢/kWh)​​ 0¢​
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
Adjustment Factor 1.0564​