2024 Delivery Rates - Norfolk

Effective July 1, 2024

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Effective July 1, 2024, updated delivery rates will be in place.


Our regulator, the Ontario Energy Board (OEB), has approved various cost/credit adjustments to reconcile for costs or surpluses incurred while providing electricity to customers. These adjustments will apply to electricity use starting on July 1, 2024, and will be reflected on the Delivery line on the bill.

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What's changing? Changes to the Delivery line
New cost/credit adjustments Increase/Decrease depending on the rate class

How much will my bill change?

The table below shows the bill impacts for a typical/average customer reflecting updated delivery charges effective July 1, 2024. Click here to see where rate class is shown on your bill.

Norfolk Rate Classes Monthly Use
(kWh) 		Monthly Peak
(kW) 		Change in Monthly
Total Bill ($) 		Change in Monthly
Total Bill (%)
Acquired Mixed Density – Residential 750 - $0.35 0.25%
Acquired Mixed Density - General Service Energy 2,000 - $1.50 0.44%
Acquired Mixed Density - General Service Demand 70,294 181 ($286.21) -2.52%
Street Lights1 11,389 - $9.60 0.33%
Sentinel Lights1 108 - $0.09 0.26%
Unmetered Scattered Load1 904 - $0.76 0.43%

Notes: Impacts are calculated using Time-of-Use prices.

If you’re a customer in need of help, we're here for you.

We have a number of financial relief programs and other flexible payment options. Learn more or you can call us at 1.888.664.9376.

Frequently Asked Questions

Why are delivery rates changing?
 


Our regulator, the Ontario Energy Board has approved cost/credit adjustments (also known as rate riders), effective July 1, 2024. These adjustments are reflected on the Delivery line on bills.


What rates and charges are included in the Delivery line?
 


Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include a fixed monthly service charge that doesn’t change no matter how much electricity you use. Distribution rates include:
    • a monthly service charge that does not change no matter how much electricity you use, and
    • a distribution volume rate that varies based on how much electricity you use (this rate only applies to non-residential rate classes)
  • A smart meter entity charge of $0.42 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2027 and only applies to residential and general service energy-billed customers.
  • Cost or credit adjustments (also known as rate riders) – adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
  • Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
  • An adjustment for line losses.

Where can I find my delivery rates?
 


Delivery rates are shown below.

We’re here to help

See how we can help you manage your electricity account, including:

Offering payment flexibility, such as customized payment plans.

Enrolling in budget billing to spread energy costs evenly throughout the year.

Customer choice (choose between Tiered or Time-of-Use (TOU) or Ultra-Low Overnight (ULO) electricity prices).

We encourage you to call us at 1.888.664.9376 Monday to Friday from 7:30 a.m. to 8 p.m. to learn more about the support options available.

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Norfolk Delivery Rates​​​

Norfolk Residential Rates Acquired Mixed Density -
Residential
Delivery - Effective date July 1, 2024
Monthly Service Charge ($/month) $39.671
Smart Meter Entity Charge ($/month) $0.422
Adjustments (metered use - ¢/kWh) -0.03¢3
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 1.24¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.93¢
Regulatory Charges - Effective date January 1, 2024
Standard Supply Service Administration Charge – if applicable ($/month) $0.254
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.45¢
Rural or Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.14¢
Adjustment Factor 1.0645
1 A credit adjustment has been applied to the monthly service charge. To see the full schedule of rates and charges, please click here​. 
2 As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.
3 Three credit and one cost adjustments have been applied to delivery rates. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers.
4 This charge does not apply to customers who have a contract with an electricity retailer.
5 Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.​

Norfolk General Service Energy Billed Rates

Norfolk General Service Energy Billed Rates Acquired Mixed Density -
General Service Energy Billed
Delivery - Effective date July 1, 2024
Monthly Service Charge ($/month) $39.96
Smart Meter Entity Charge ($/month) $0.421
Distribution Volume Charge (metered use - ¢/kWh) 1.97¢2
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.98¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.76¢
Regulatory Charges - Effective date January 1, 2024
Standard Supply Service Administration Charge – if applicable ($/month) $0.253
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.45¢
Rural or Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.14¢
Adjustment Factor 1.0644
1 As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.
2 Four credit and one cost adjustments have been applied to the distribution volume charge. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. To see the full schedule of rates and charges, please click here​.
3 This charge does not apply to customers who have a contract with an electricity retailer.
4 Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.

Norfolk General Service Demand Rates

Norfolk General Service Demand Rates Acquired Mixed Density -
General Service Demand Billed
Delivery - Effective date July 1, 2024
Monthly Service Charge ($/month) $170.26
Distribution Volume Charge​ (metered use - $/kW) $4.99281
Retail Transmission Network Service Rate (metered use - $/kW) $2.91252
Retail Transmission Connection Service Rate (metered use - $/kW) $2.29092
Regulatory Charges - Effective date​ January 1, 2024
Standard Supply Service Administration Charge – if applicable ($/month) $0.253​
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.45¢
Rural or Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.14¢
Adjustment Factor 1.0534
1 Four credit and two cost adjustments have been applied to the distribution volume charge. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. To see the full schedule of rates and charges, please click here. 
2 Retail transmission rates shown have not been adjusted for line losses.
3 This charge does not apply to customers who have a contract with an electricity retailer.​
4 Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.

Unmetered Scattered Load Norfolk


 General Service Norfolk - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $249.36
Distribution Volumetric Rate (metered use - $/kW) $4.3477
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.6308
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3595
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564

Street Lights Norfolk


 Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​ ​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.9¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020 ​
​First 750 kWh (metered use - ¢/kWh) 11.9¢​
​Above 750 kWh (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
​Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020 ​
​Monthly Service Charge ($/month) $2.00
​Distribution Volumetric Rate ($/kW) $7.8433
​Retail Transmission Network Service Rate ($/kW) $1.9841
​Retail Transmission Connection Service Rate ($/kW) $1.0510​
Distribution losses​ See Understand My Bill
​Regulatory Charges - as of January 1, 2020 ​
​Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
​Adjustment Factor 1.0564​

Sentinel Lights Norfolk


 Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​ ​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.4¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020 ​
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢​
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
​Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020 ​
​Monthly Service Charge ($/month) ​$6.63
​Distribution Volumetric Rate ($/kW) ​$20.1828
​Retail Transmission Network Service Rate ($/kW) $1.9942​
​Retail Transmission Connection Service Rate ($/kW) $1.0729
Distribution losses​ See Understand My Bill
​Regulatory Charges - as of January 1, 2020 ​
​Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
​Adjustment Factor 1.0564​

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