2023 Delivery Rates - Norfolk

Effective January 1, 2023

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Effective January 1, 2023, new delivery rates will be in place.


Our regulator, the Ontario Energy Board (OEB), has approved our delivery rates for 2023. New delivery rates will apply to electricity use starting on January 1, 2023 and will be reflected on the Delivery line on the bill.

This approval also includes our 2023-2027 Investment Plan for our transmission and distribution systems. Our Investment Plan will reduce the impacts of power outages, renew and replace critical transmission and distribution infrastructure, enable economic growth, and prepare for climate change. Learn more.
 

Our Role in Ontario's Electricity System

infographic of Hydro One's role in the electricity system
What's changing? Changes to the Delivery line item
Update to our distribution rates to reflect the higher costs of distributing electricity over our low-voltage system. Increase
Update to our transmission rates to reflect the higher costs of transmitting electricity over our high-voltage system. Increase
We have harmonized delivery rates for the Norfolk service area. Three new rate classes are now in effect:
  • Acquired Mixed Density – Residential
  • Acquired Mixed Density – General Service Energy Billed
  • Acquired Mixed Density – General Service Demand Billed

Former Norfolk – General Service 50 TO 4,999 kW will be transitioned to the Hydro One Sub Transmission class if eligible. Please see the below Frequently Asked Questions for the Sub Transmission class eligibility criteria.

As well, unmetered customers have been integrated into our existing rate classes:
  • Unmetered Scattered Load
  • Street Lights
  • Sentinel Lights
Increase for most acquired unmetered customers
Update to the Smart Meter Entity Charge. Slight decrease
Numerous cost/credit adjustments (also known as rate riders) that were applied to delivery rates expired on December 31, 2022. Immaterial impact
Numerous credit adjustments (also known as rate riders) that have been applied to distribution rates. Decrease
What else is changing? Changes to the Regulatory Charges line item
Update to Wholesale Market Service Rate. Increase
Update to Rural or Remote Rate Protection Charge. Increase


Customers will see increases to the Delivery and Regulatory Charges lines on the bill. The amount your bill will change depends on your rate class and how much electricity you use.


How Much Will My Bill Change?

The table below shows the bill impacts for a typical/average customer. Click here to see where rate class is shown on your bill.

Norfolk Rate Class Monthly Use
(kWh)
Monthly Peak
(kW)
Change in Monthly
Total Bill ($)
Change in Monthly
Total Bill (%)
Acquired Mixed Density – Residential 750 - $6.05 4.7%
Acquired Mixed Density - General Service Energy 2,000 - $3.44 1.0%
Acquired Mixed Density - General Service Demand 70,294 181 $155.01 1.4%
Street Lights 11,389 39 $342.50 14.1%1
Sentinel Lights 108 0.3 $8.38 32.3%1
Unmetered Scattered Load 904 - $40.44 31.8%1
Sub Transmission2 438,000 1,000 $1,611.38 2.5%

1Note that bill impacts shown are without the mitigation credit applied. This credit will be a one-time payment on customers’ first bill for 2023 and will cap the total bill impacts to no more than 10%. These customers will receive a letter in January with the amount of their mitigation credit.

2Customer moving from former Norfolk General Service 50 – 4,999 kW to Hydro One Sub Transmission.

Frequently Asked Questions

Why are delivery rates being harmonized?
 


We have now integrated the former customers of Norfolk Power into our existing rate structure. This was done to establish delivery rates that appropriately reflect the costs to serve customers.

We followed the OEB’s direction to harmonize rates after the acquisition of Norfolk Power. The acquisition of the former Norfolk Power provided efficiency gains for both Hydro One’s existing customers and the newly acquired customers. The rates for both set of customers would have been higher if the acquisition of Norfolk Power didn’t take place.


What is the change to the Smart Meter Entity Charge?
 


We collect this charge on behalf of the Independent System Electricity Operator from residential and general service energy billed customers. This charge covers the cost of operating the Meter Data Management/Repository (MDM/R), which collects, manages and stores smart metering data that is used to support billing. The monthly charge has been reduced to $0.42 (from $0.43). This charge will be in place until December 31, 2027.


What are the credit adjustments?
 


The OEB directed us to clear our deferral/variance accounts as they met the OEB-defined threshold. These credit adjustments will be in place until December 31, 2025.


What is the Wholesale Market Service Rate?
 


This is a portion of Regulatory Charges line item on the bill. The rate is set by the OEB to recover the costs of the services provided by the Independent Electricity System Operator (IESO). These services include operating the electricity system and administering the wholesale market. We collect this charge on behalf of the IESO. The new charge is 0.45 cents per kWh (from 0.34 cents per kWh).


What is Rural or Remote Rate Protection Charge?
 


This is a portion of the Regulatory Charges line item on the bill. This charge is designed to reduce costs for eligible customers located in rural or remote areas where the costs of distributing electricity is higher. This charge is paid by all electricity consumers in the province and is approved by the OEB. The new charge is 0.07 cents per kWh (from 0.05 cents per kWh), effective January 1, 2023.


Who approves delivery rates?
 


The OEB approved the rates that we charge for electricity transmission and distribution over a five year period, beginning January 1, 2023 and for each subsequent year through to December 31, 2027. These rates are reflected on the Delivery line on bills.

We submitted a five-year application (2023-2027) for our distribution and transmission rates. The OEB conducted an intensive, public review of our projected costs and investment plan for the years 2023-2027.

We’re following the OEB’s multi-year rate-setting approach. Our rates will be adjusted at the beginning of each year, consistent with the OEB’s approval. Rates for the years 2024 to 2027 will be formulaic rate increases.


What rates and charges are included in the Delivery line?
 


Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include:
    • a monthly service charge that does not change no matter how much electricity you use, and
    • a distribution volume charge that varies based on how much electricity you use (this charge only applies to non-residential customers).
  • A smart meter entity charge of $0.42 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2027 and only applies to residential and general service energy-billed customers.
  • Cost or credit adjustments (also known as rate riders) – adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
  • Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
  • An adjustment for line losses.

When will I see these changes on my bill?
 


They are effective on electricity used as of January 1, 2023. Customers will see these billing changes on their bills issued on or after January 9, 2023.

Where can I find my delivery rates?
 


Delivery rates are shown below.

What is the eligibility criteria for the Hydro One Sub Transmission rate class?
 


The Sub Transmission classification applies to either:

  • Embedded supply to Local Distribution Companies (LDCs). "Embedded" meaning receiving supply via Hydro One Distribution assets, and where Hydro One is the host distributor to the embedded LDC. Situations where the LDC is supplied via Specific Facilities are included. OR
  • Load which:
    • is three-phase; and
    • is connected to and supplied from Hydro One Distribution assets between 44 kV and 13.8 kV inclusive, where 44 kV and 13.8 kV are the voltage of the primary side of the local transformer; local transformer can be Hydro One owned or customer-owned; and
    • is greater than 500 kW (monthly measured maximum demand averaged over the most recent calendar year or whose forecasted monthly average demand over 12 consecutive months is greater than 500 kW).

Our Conditions of Service are changing January 1, 2023

To learn about the changes, click here.

Photo of a mother and child building a snowman

Our five-year Investment Plan

Built by customers, for customers

Our Investment Plan was informed by nearly 50,000 customers who told us they want a more sustainable and resilient system that is ready for the future.

See our investment plan

Norfolk Delivery Rates​​

Norfolk Residential Rates Acquired Mixed Density -
Residential
Delivery - Effective date January 1, 2023
Monthly Service Charge ($/month)* $37.77
Smart Meter Entity Charge ($/month)** $0.42
Adjustments (metered use - ¢/kWh)*** -0.04¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 1.18¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.82¢
Regulatory Charges - as of January 1, 2023
Standard Supply Service Administration Charge – if applicable ($/month)**** $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.45¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.07¢
Adjustment Factor 1.064
*A credit adjustment has been applied to the monthly service charge and will be in effect until December 31, 2025. To see the full schedule of rates and charges, please click here​ (see page 20). 
**As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.
***Two credit adjustments have been applied to delivery rates and will be in effect until December 31, 2025. As well, a cost adjustment has been applied and will be in effect until December 31, 2023. In addition to these adjustments, a credit adjustment of $0.0009/kWh for Global Adjustment will also apply to eligible customers.
****This charge does not apply to customers who have a contract with an electricity retailer.

Norfolk General Service Energy Billed Rates

Norfolk General Service Energy Billed Rates Acquired Mixed Density -
General Service Energy Billed
Delivery - Effective date January 1, 2023
Monthly Service Charge ($/month) $39.96
Smart Meter Entity Charge ($/month)* $0.42
Distribution Volume Charge (metered use - ¢/kWh)** 2.52¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.93¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.68¢
Regulatory Charges - as of January 1, 2023
Standard Supply Service Administration Charge – if applicable ($/month)*** $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.45¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.07¢
Adjustment Factor 1.064
*As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.
**
Three credit adjustments have been applied to the distribution volume charge and will be in effect until December 31, 2025. As well, a cost adjustment has been applied to the distribution volume charge and will be in effect until December 31, 2023 . In addition to these adjustments, a credit adjustment of $0.0009/kWh for Global Adjustment will also apply to eligible customers. To see the full schedule of rates and charges, please click here​ (see page 23).
***
This charge does not apply to customers who have a contract with an electricity retailer.

Norfolk General Service Demand Rates

Norfolk General Service Demand Rates Acquired Mixed Density -
General Service Demand Billed
Delivery - Effective date January 1, 2023
Monthly Service Charge ($/month) $170.26
Distribution Volume Charge​ (metered use - $/kW)* $4.6624
Retail Transmission Network Service Rate (metered use - $/kW)** $2.7608
Retail Transmission Connection Service Rate (metered use - $/kW)** $2.0306
Regulatory Charges - as of January 1, 2023
Standard Supply Service Administration Charge – if applicable ($/month)*** $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.45¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.07¢
Adjustment Factor 1.053
*Three credit adjustments have been deducted from the distribution volume charge and will be in effect until December 31, 2025. As well, two cost adjustments have been applied to the distribution volume charge with one in effect until December 31, 2023, and the other in effect until December 31, 2025. In addition to these adjustments, a credit adjustment of $0.0009/kWh for Global Adjustment will also apply to eligible customers. To see the full schedule of rates and charges, please click here (see page 25). 
**Retail transmission rates shown have not been adjusted for line losses.
***This charge does not apply to customers who have a contract with an electricity retailer.​

Unmetered Scattered Load Norfolk


General Service Norfolk - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $249.36
Distribution Volumetric Rate (metered use - $/kW) $4.3477
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.6308
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3595
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564

Street Lights Norfolk


Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.9¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
​First 750 kWh (metered use - ¢/kWh) 11.9¢​
​Above 750 kWh (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) $2.00
​Distribution Volumetric Rate ($/kW) $7.8433
​Retail Transmission Network Service Rate ($/kW) $1.9841
​Retail Transmission Connection Service Rate ($/kW) $1.0510​
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
Adjustment Factor 1.0564​

Sentinel Lights Norfolk


Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.4¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢​
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) ​$6.63
​Distribution Volumetric Rate ($/kW) ​$20.1828
​Retail Transmission Network Service Rate ($/kW) $1.9942​
​Retail Transmission Connection Service Rate ($/kW) $1.0729
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
Adjustment Factor 1.0564​

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​