Effective January 1, 2021, there are a number of changes to your bill.

We energize life for customers and communities across Ontario by delivering electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) approved 2021 delivery rates that are reflected on the Delivery line on your bill. The new delivery rates will apply to your usage starting on January 1, 2021.


Our role in Ontario's electricity system


Infographic: our role in the electricity system


The Delivery line is the only part of the bill that’s from us. Although we collect the other line items on your bill, they are simply passed on to other organizations (such as IESO) without any markup.


Why are delivery rates changing?

As approved by the Ontario Energy Board, delivery rates decreased as of January 1, 2021 because of the following factors:

  • An Inflationary increase of 1.75 per cent to the distribution rates.

  • Updated transmission rates to reflect the slightly higher costs of transmitting electricity over the high-voltage system.

  • A cost adjustment that was incurred for providing electricity that hasn’t been recovered through rates in the past.

  • A reduction in line losses that offsets the increases noted above.


All rate classes will see a decrease to delivery rates except the Sentinel Lighting rate class. The amount your delivery line will change depends on your rate class and how much electricity you use.


Here’s a summary of the other changes that you’ll see on your bill.

1) The Electricity line – The Government of Ontario is providing a COVID-19 Recovery Rate for households and small businesses that pay Time-of-Use (TOU) or Tiered pricing. Customers will be billed a new flat price of 8.5 cents per kWh, 24 hours a day, seven days a week from January 1, 2021 to February 22, 2021. To see if you’re billed TOU or Tiered prices, please see page two of your bill (next to the Electricity line). Click here to see where this information lies on your bill.

2) The Ontario Electricity Rebate – The Government of Ontario reduced the amount of the rebate to 21.2% (from 33.2%) of the bill before HST, effective January 1, 2021.


For customers who pay the spot market price or have a contract with a retailer:

3) Global Adjustment (GA) line – As part of the commitment to reduce electricity costs for Ontario households and businesses, the Government of Ontario will fund a portion of GA associated with the costs of non-hydro renewable energy contracts (i.e., wind, solar and bioenergy). This will reduce the cost of electricity. The amount customers will save depends on how much electricity they use.
Note: The amount customers will save will be slightly offset by the recovery of the GA deferral.


How much will my bill change?

The bill impacts shown below combine the impact of the delivery rate change, and the other changes noted above. Click here to see where rate class is shown on your bill.

Rate Class Monthly Use
(kWh)
Monthly Peak
(kW)
Decrease in
Total Bill ($)
Decrease in
Total Bill (%)
Residential 750 kWh - -$14.83 -11.9%
General Service Norfolk – Energy 2,000 kWh - -$42.53 -13.5%
General Service Norfolk – Demand
47,246 kWh 100 kW -$1,222.74 -14.5%
Unmetered Scattered Load 500 kWh - -$10.67 -13.6%
Sentinel Lighting 108 kWh 0.3 kW -$1.22 -5.2%
Street Lighting 66 kWh 0.2 kW -$1.29 -11.5%

Note: The bill impacts for General Service >50 kW has been calculated based on the weighted average hourly spot price (WAHSP). Customers billed on WAHSP will pay a reduced Global Adjustment rate. Bill impacts for all other rate classes have been calculated using the flat electricity price of 8.5 cents per kWh.




Need Support With Paying Your Bill?

Pandemic Relief Program

Our Pandemic Relief Program offers financial assistance and increased payment flexibility to customers affected by COVID-19. Learn more.

Winter Relief Program

Keeping You Connected by extending our Winter Relief Program to April 30, 2021, so no customer goes without power during this challenging time.

COVID-19 Energy Assistance Program to support residential customers struggling with bill payments because of the pandemic. See if you qualify to receive a one-time credit of up to $750 on your Hydro One bill.

COVID-19 Energy Assistance Program

COVID-19 Energy Assistance Program to support small businesses struggling with bill payments because of the pandemic. See if your small business is eligible to receive a one-time credit of up to $3,000 on your Hydro One bill.


If you need more time to pay your electricity bill, we’re here to help. Call us at 1-888-664-9376 or visit our Financial Assistance section.


 

Frequently Asked Questions




NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY RATE CLASS. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Norfolk Residential Rates



Norfolk Residential Rates
Delivery - as of January 1, 2021
Monthly Service Charge ($/month) $38.02
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57
Low Voltage Service Rate (metered use - ¢/kWh)* 0.21¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.72¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.41¢
Regulatory Charges - as of January 1, 2021
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564
*Included in the Low Voltage Service Rate are cost adjustments (also known as rate riders) of 0.13¢ per kWh and a credit adjustment of 0.01¢ per kWh. To see the full schedule of rates and charges, please click here.

General Service Norfolk - Energy


General Service Norfolk - Energy
Delivery - as of January 1, 2021
Monthly Service Charge ($/month) $51.64
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57
Distribution Volumetric Rate (metered use - ¢/kWh)* 1.80¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.67¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.34¢
Regulatory Charges - as of January 1, 2021
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564
*Low Voltage Service Rate and cost/credit adjustments (also known as rate riders) have been included in the Distribution Volumetric Rate shown above. To see the full schedule of rates and charges, please click here.



General Service Norfolk - Demand


General Service Norfolk - Demand
Delivery - as of January 1, 2021
Monthly Service Charge ($/month) $253.27
Distribution Volumetric Rate (metered use - $/kW)* $4.7427
Retail Transmission Network Service Rate (metered use - $/kW) $2.7046
Retail Transmission Connection Service Rate (metered use - $/kW) $1.3772
Regulatory Charges - as of January 1, 2021
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564
*Low Voltage Service Rate and cost/credit adjustments (also known as rate riders) have been included in the Distribution Volumetric Rate shown above. To see the full schedule of rates and charges, please click here.


Unmetered Scattered Load Norfolk


General Service Norfolk - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $249.36
Distribution Volumetric Rate (metered use - $/kW) $4.3477
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.6308
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3595
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564

Street Lights Norfolk


Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.9¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
​First 750 kWh (metered use - ¢/kWh) 11.9¢​
​Above 750 kWh (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) $2.00
​Distribution Volumetric Rate ($/kW) $7.8433
​Retail Transmission Network Service Rate ($/kW) $1.9841
​Retail Transmission Connection Service Rate ($/kW) $1.0510​
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
Adjustment Factor 1.0564​

Sentinel Lights Norfolk


Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.4¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢​
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) ​$6.63
​Distribution Volumetric Rate ($/kW) ​$20.1828
​Retail Transmission Network Service Rate ($/kW) $1.9942​
​Retail Transmission Connection Service Rate ($/kW) $1.0729
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
Adjustment Factor 1.0564​