Hydro One energizes life for customers and communities across Ontario by delivering electricity safely and reliably to homes and businesses. The Ontario Energy Board (OEB) approved 2022 delivery rates that are reflected on the Delivery line on your bill. The new rates will apply to your usage starting on February 1, 2022.


Our role in Ontario's electricity system

Infographic: our role in the electricity system


Why are delivery rates changing?

As approved by the Ontario Energy Board, delivery rates are changing because of the following factors:

  • An Inflationary increase of 2.85 per cent has been applied to distribution rates.

  • A number of costs adjustments (also known as rate riders),  including a foregone revenue rate rider and a credit adjustment have been applied to distribution rates.


All rate classes will see an increase to delivery rates. The amount your delivery line will change depends on your rate class and how much electricity you use.



How much will my bill change?

The table below shows the bill impacts for a typical/average customer. Click here to see where rate class is shown on your bill.

Rate Class
Monthly Use
(kWh)
Monthly Peak
(kW)
Change in
Total Bill ($)
Change in
Total Bill (%)
Residential
750 kWh - $0.57 0.4%
General Service Norfolk – Energy 2,000 kWh - $15.94 4.9%
General Service Norfolk – Demand
47,246 kWh 100 kW $374.42 5.4%
Unmetered Scattered Load 500 kWh - $0.10 0.1%
Sentinel Lighting 108 kWh 0.3 kW $0.25 1.0%
Street Lighting 66 kWh 0.2 kW $0.06 0.4%


If you’re a customer in need of help, we're here for you.

We have a number of financial relief programs and other flexible payment options. Learn more or call us at 1-888-664-9376.


 

Frequently Asked Questions

What is the foregone revenue rider?
  • 2022 delivery rates are effective January 1, 2022. However, we didn’t implement new rates until February 1, 2022.

  • To account for this one-month delay, a retroactive cost adjustment(s) has been applied to delivery rates.

  • Customers will be billed for this adjustment(s) for a period of 11 months from February 1 to December 31, 2022.


What is the amount of the foregone revenue rider?

The amount of this retroactive cost adjustment(s) varies by rate class. Customers won’t see this charge are on their bill as a separate line item. It will be included under the Delivery line.

Rate Class
Foregone revenue rider ($/month) Applied to monthly service charge Variable Foregone revenue rider ($/kW) Applied to distribution volumetric rate
Residential
$0.10 N/A
​General service - Energy
​$0.13
​N/A
​General service - Demand
​$0.66
​$0.0121
​Unmetered scattered load
​$0.04
​N/A
​Sentinel lights
​$0.02
​$0.0464
​Street lights
​$0.01
​$0.0332

What rates and charges are included in the Delivery line?

Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing and customer service. Distribution rates include:

    • a monthly service charge that does not change no matter how much electricity you use, and

    • a distribution volumetric rate that varies based on how much electricity you use (this no longer applies for residential customers who have moved to all-fixed distribution rates).

  • A low voltage service rate that varies based on how much electricity you use. This rate applies only for customers of Norfolk and Haldimand.

  • A smart meter entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.

  • Cost or credit adjustments (also known as rate riders) – one-time adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.

  • Retail transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.

  • An adjustment for line losses.


When will I see these changes on my bill?
  • Customers will see 2022 delivery rates reflected on their bills issued on or after February 7, 2022.




NOTE: COST OR CREDIT ADJUSTMENTS (ALSO KNOWN AS RATE RIDERS) HAVE BEEN APPLIED TO THE RATES SHOWN BELOW. THESE RATES ARE FOR A TYPICAL CUSTOMER BY RATE CLASS. If you’re a Class A customer or a Wholesale Market Participant, please click here or call us.

Norfolk Residential Rates



Norfolk Residential Rates
Delivery - Implementation date February 1, 2022
(Effective date January 1, 2022)
Monthly Service Charge ($/month)* $39.06
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57
Low Voltage Service Rate (metered use - ¢/kWh)** 0.15¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.72¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.41¢
Regulatory Charges - as of January 1, 2022
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor Secondary Metered: 1.0564
Primary Metered: 1.046
*Included in the monthly service charge are a cost adjustment and a credit adjustment (also known as rate riders). To see the full schedule of rates and charges, please click here. 

**Included in the low voltage service rate are cost adjustments (also known as rate riders). To see the full schedule of rates and charges, please click here.

General Service Norfolk - Energy


General Service Norfolk - Energy
Delivery - Implementation date February 1, 2022
(Effective date January 1, 2022)
Monthly Service Charge ($/month)* $53.24
Smart Meter Entity Charge ($/month) - as of April 1, 2018 $0.57
Distribution Volumetric Rate (metered use - ¢/kWh)** 2.55¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.67¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.34¢
Regulatory Charges - as of January 1, 2022
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor Secondary Metered: 1.0564
Primary Metered: 1.046
*Included in the monthly service charge is a cost adjustment (also known as a rate rider). To see the full schedule of rates and charges, please click here

**Low voltage service rate and cost and credit adjustments (also known as rate riders) have been included in the distribution volumetric rate shown above. To see the full schedule of rates and charges, please click here.

General Service Norfolk - Demand


General Service Norfolk - Demand
Delivery - Implementation date February 1, 2022
(Effective date January 1, 2022)
Monthly Service Charge ($/month)* $261.61
Distribution Volumetric Rate (metered use - $/kW)** $4.8118
Retail Transmission Network Service Rate (metered use - $/kW) $2.7046
Retail Transmission Connection Service Rate (metered use - $/kW) $1.3772
Regulatory Charges - as of January 1, 2022
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor Secondary Metered: 1.0564
Primary Metered: 1.0464
*Included in the monthly service charge is a cost adjustment (also known as a rate rider). To see the full schedule of rates and charges, please click here. 

**Low voltage service rate and cost and credit adjustments (also known as rate riders) have been included in the distribution volumetric rate shown above. To see the full schedule of rates and charges, please click here.

Unmetered Scattered Load Norfolk


General Service Norfolk - Demand
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $249.36
Distribution Volumetric Rate (metered use - $/kW) $4.3477
Retail Transmission Network Service Rate (adjusted use - $/kW) $2.6308
Retail Transmission Connection Service Rate (adjusted use - $/kW) $1.3595
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Adjustment Factor 1.0564

Street Lights Norfolk


Street Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020​
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.9¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
​First 750 kWh (metered use - ¢/kWh) 11.9¢​
​Above 750 kWh (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) $2.00
​Distribution Volumetric Rate ($/kW) $7.8433
​Retail Transmission Network Service Rate ($/kW) $1.9841
​Retail Transmission Connection Service Rate ($/kW) $1.0510​
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​​
Adjustment Factor 1.0564​

Sentinel Lights Norfolk


Sentinel Lights Norfolk
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov. 1, 2019 to April 30, 2020
​On-peak (metered use - ¢/kWh) 20.8¢​
​Mid-peak (metered use - ¢/kWh) 14.4¢​
​Off-peak (metered use - ¢/kWh) 10.1¢​
​Electricity – Regulated Price Plan Tiered - as of Nov. 1, 2019 to April 30, 2020
First 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢​
Above 1,000 kWh – Nov. 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢​
​Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
​Delivery - as of January 1, 2020
​Monthly Service Charge ($/month) ​$6.63
​Distribution Volumetric Rate ($/kW) ​$20.1828
​Retail Transmission Network Service Rate ($/kW) $1.9942​
​Retail Transmission Connection Service Rate ($/kW) $1.0729
Distribution losses​ See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25​
​Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢​
​Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) ​0.05​¢
​Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢​
Adjustment Factor 1.0564​