We Believe You Should Have Choice

At Hydro One, great customer service means giving you the choice and flexibility to manage your account on your terms.

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Paperless Billing

Paperless Billing eliminates clutter. Track your usage over time with online account access.

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Choose When Your Bill is Due

You deserve flexibility. Call us at 1-888-664-9376 to speak with our team and choose a due date that works for you.

Payment options
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Set up AutoPay and never forget a bill payment. Avoid late charges and interest.

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Budget Billing

Want predictable monthly electricity billing? Opt-in for consistent, usage-based charges.

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Pay By Credit Card

You can easily make a secure one-time bill payment with your credit card online.

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Sign up for myAccount

Manage your Hydro One account at any time, from any device.

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Report an Outage

Power outage? Report it to us at your fingertips.

Report an outage
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Outage Alerts

Get outage updates and restoration times by email or text message.

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