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Plan what you can in advance to avoid unnecessary project delays
Submitting a new request?We'll contact you within 15 days of receiving your initial request. Project timelines vary by location and the number of customers in the queue, along with the scope of your project.
Schedule a service upgrade with us in advance to stay safe and avoid project delays. Need to make a change to panel size or type, change the service location (meter and meter base), change to pole, conduit or cable, change service type from single phase to three phase, or change your central metering? We're here to help.
SAFETY ALERT: Hydro One is experiencing delays in receiving locates required to proceed with service requests due to an increase in demand province-wide. Estimated wait times are currently 3-6 weeks. We apologize for this inconvenience. For more information, please call us at 1-888-664-9376.
If your project involves digging in or around a shoreline, it is critical to know if there are any submarine cables in the area. Learn more.
Our team member will ask questions to determine if you need a design for your upgrade or if a temporary disconnection will suffice. Should an upgrade design be required, a technician will be assigned to assess your current installation and determine next steps.
Before you make any changes to your electrical service, you must call the Electrical Safety Authority (ESA) at 1-877-372-7233 to apply for a permit. After the work is complete, an electrical inspector will ensure that your work meets all of the requirements of the Ontario Electrical Safety Code.
A service upgrade request is needed if you wish to complete any of the following work:
Upgrading the amperage of your service
Install central metering
Change your meter location
Add a service
Easily pay your bill, change your preferences and more.
Moving into a new property is rarely as simple as we'd like it to be. Whether you're a residential or business customer, we can help make the move quick and easy through our online request form. Moving is complicated. We'll give you one less thing to worry about.
Learn More
This free service locates underground cables and pipes on your property to prevent serious injury and liability. Whether you're installing a fence or planting a tree, dig safe and request a locate first.
If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.
