Keeping you safe

Emergency responders save lives

As emergency personnel, the very nature of your work often puts you in extremely hazardous situations. We're committed to increasing the level of safety awareness among first responders, as high-voltage electrical equipment and facilities require additional cautionary measures.

Hydro One’s Emergency Management Team

Our team plans for and assists with Hydro One’s internal response to any significant disruptions to our electricity system.

Whether you’re looking for information on our emergency response to an event, power outages and restoration times, or to report a power outage, fallen tree hazard or emergency, contact our 24/7 Power Outage & Emergency Line at 1-800-434-1235.

Resources

Keep you and your teams safe by familiarizing yourselves with the following resources:

The Electrical Safety Handbook for Emergency Responders guide

This guide documents best practices for coping with electrical hazards in rescue and fire situations and was developed by us in partnership with the Office of the Fire Marshal and the Public Services Health and Safety Association (PSHSA). To schedule electrical safety awareness training, or to view an online copy of the handbook, please visit the PSHSA.

Electrical Safety Handbook

Electricity: The Invisible Killer video

Electricity: The Invisible Killer, provided by the Canadian Electricity Association, describes six unique scenarios involving emergency responders and the safest method for dealing with each situation.