Emergency Responders

As emergency personnel, the very nature of your work often puts you in extremely hazardous situations. We're committed to increasing the level of safety awareness among first responders as high-voltage electrical equipment and facilities require additional cautionary measures.

  1. The Electrical Safety Handbook for Emergency Responders guide documents best practices for coping with electrical hazards in rescue and fire situations and was developed by us in partnership with the Office of the Fire Marshal and the Public Services Health and Safety Association (PSHSA). To schedule electrical safety awareness training, or to view an online copy of the handbook, please visit the PSHSA.

  2. The video, Electricity: The Invisible Killer, provided by the Canadian Electricity Association, describes six unique scenarios involving emergency responders and the safest method for dealing with each situation. 

Emergency Preparedness at Hydro One

Hydro One's Emergency Preparedness Program was created following the 1998 ice storm.  In 2010 we expanded the Program to include business continuity so that we are better prepared to continue our core functions in the event of business disruption.

We have a well-established and experienced emergency response organization. Emergency response personnel are trained to
respond to all forms of emergency situations that may affect Hydro One assets and electricity services to our customers.  We learn from every emergency event and continuously improve our ability to handle any disruption to our province-wide electricity system as quickly and as safely as possible.

We value our ongoing interaction with community emergency preparedness representatives and emergency services, if you have questions please reach out to us below:


Emergency Preparedness

Safety is at the core of everything our employees do. Not only are our crews trained in First Aid, every vehicle is equipped with a First Aid kit.

We want to remind your family to be prepared in case of an extended emergency. Make it a family activity to create a list of items your family would need in that event and gather together your emergency kit.

Consider including the following items:

  • Water (recommend 2L per person/day)

  • Canned or dried food that won't spoil

  • Manual can opener

  • Windup or battery-powered flashlight and radio

  • Batteries for your flashlight and radio

  • A copy of your emergency evacuation plan

  • Any medical items you require

  • Blankets

  • Cash on hand, as ATMs may not be functioning

  • Your community’s recovery plan

  • Our power outage hotline number:  1-800-434-1235

Ensure you have at least one corded phone at home; a cordless phone won't work in a power outage. Keep your emergency kit in a backpack and make sure everyone in your home knows where to find it.

We also created an 
emergency preparedness video to educate customers on what they should have prepared in their 72-hour kit.

Outage information at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map 
and mobile app.

button: Download from the App Store button: Get it on Google Play

Mind the Lines

Up, down and underground, power lines are around us and can be dangerous.

Know the risks and how to avoid them to stay safe.

Learn More