Orillia Delivery Rates

We energize life for customers and communities across Ontario by delivering electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB), recently approved 2026 delivery rates that are reflected on the Delivery line on your bill. The updated rates will apply to your electricity use starting on January 1, 2026.

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Our role in Ontario's electricity system

infographic of Hydro One's role in the electricity system

What's changing?	Changes to the Delivery line
Update to our distribution rates to reflect the higher costs of distributing electricity over our low-voltage system.	Increase
Update to our transmission rates to reflect the higher costs of transmitting electricity over our high-voltage system.	Increase
New cost/credit adjustments	Increase/decrease depending on the rate class

What's changing?	Update to the Global Adjustment (GA) Rate Rider
Change to the Global Adjustment Rate Rider line	Increase
This rider reconciles (trues up) the variance between GA amounts Hydro One collected from non-RPP customers and the GA costs actually settled with the IESO on their behalf. The GA Rate Rider appears as a distinct line item on the bill and applies to customers whose Class B Global Adjustment is billed as a separate line item on the bill.

What else is changing?	Change to the Regulatory charges line
Update to wholesale market service rate CBR component.	Increase
Update to rural or remote rate protection charge.	Decrease

Customers will see changes to the Delivery line on the bill. The amount your bill will change depends on your rate class and how much electricity you use.

How much will my bill change?

The table below shows the bill impacts of the January 1, 2026 delivery charge update for a typical/average customer. Click here to see where rate class is shown on your bill.

Orillia rate classes	Monthly use (kWh)	Monthly peak (kW)	Change in monthly Total bill ($)	Change in monthly Total bill (%)
Residential	750	-	$3.10	2.4%
General service less than 50 kW	2,000	-	$7.84	2.3%
General service 50 to 4,999 kW⁸	97,760	222	$1,599.23	7.6%

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We have a number of financial relief programs and other flexible payment options. Learn more or you can call us at 1-888-664-9376.

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What are the 2026 delivery rates?

Delivery rates effective date: January 1, 2026	Residential	General service energy	General service 50 kW to 4,999 kW⁸
Monthly service charge ($/month)	$31.44¹	$46.17¹	$352.18
Smart metering entity charge ($/month)	$0.42²	$0.42²	N/A
Distribution volume charge (¢/kWh – metered or $/kW)	-0.82¢³	0.92¢³	$0.0885³
Low voltage service rate (¢/kWh – metered or $/kW)	0.06¢	0.06¢	$0.2230
Transmission network charge (¢/kWh-adjusted or $/kW)	1.08¢⁴	0.90¢⁴	$4.0378
Transmission network charge – EVC Rate ($/kW)	-	-	$0.6864⁵
Transmission connection charge (¢/kWh-adjusted or $/kW)	0.81¢⁴	0.78¢⁴	$3.0768
Transmission connection charge – EVC Rate ($/kW)	-	-	$0.5231⁵
Line loss adjustment factor⁶	1.0561⁶	1.0561⁶	Secondary Metered Customers: 1.0561⁶ Primary Metered Customers: 1.0455⁶

Regulatory charges effective date: January 1, 2026	Residential	General service energy	General service 50 kW to 4,999 kW
Standard supply admin charge ($/month)⁷	$0.25⁷	$0.25⁷	$0.25⁷
Rural rate protection charge (¢/kWh - adjusted)	0.06¢	0.06¢	0.06¢
IESO Wholesale market service rate (includes capacity-based recovery) (¢/kWh - adjusted)	0.47¢	0.47¢	0.47¢

¹A cost adjustment has been applied to residential and general service energy billed rates and will be in effect until the effective date of the next cost of service-based rate order. To see the full schedule of rates and charges, please click here.

²As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.

³Cost/credit adjustments (known as rate riders) have been applied to the Distribution Volume Charge. In addition, a cost adjustment of $0.0112/kWh for Global Adjustment will also apply to eligible customers. These adjustments will expire on December 31, 2026.

⁴Retail Transmission Rates shown are applied to loss adjusted usage.

⁵As per the OEB’s direction, these discounted RTSRs are applied to eligible Electric Vehicle Charging (EVC) station customers that opt for the new EVC rate available starting January 1, 2026.

⁶Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.

⁷This charge does not apply to customers who have a contract with an electricity retailer.

⁸Commercial and industrial customers in need of information can contact us by phone Monday to Friday between 8:30 a.m. and 4 p.m. at 1-866-922-2466 or by email at CICR@HydroOne.com.

Frequently asked questions

Why are delivery rates changing?

Our regulator, the Ontario Energy Board has approved cost/credit adjustments (also known as rate riders), effective January 1, 2026. These adjustments are reflected on the Delivery line on bills.

What's rural or remote rate protection charge?

This is a portion of the Regulatory charges line item on the bill. This OEB-approved charge is designed to reduce costs for eligible customers located in rural or remote areas where the costs of distributing electricity is higher. This charge is paid by all electricity consumers in the province to fund Rural or Remote Rate Protection that residential (year-round) with a low density receive. The new charge is 0.06 cents per kWh (from 0.15 cents per kWh), effective January 1, 2026.

What rates and charges are included in the Delivery line?

Delivery charges are made up of the following items:

Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include a fixed monthly service charge that doesn’t change no matter how much electricity you use. Distribution rates include:
- a monthly service charge that does not change no matter how much electricity you use, and
- a distribution volume charge that varies based on how much electricity you use (this charge only applies to non-residential customers).
A smart meter entity charge of $0.42 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2027 and only applies to residential and general service energy-billed customers.
Cost or credit adjustments (also known as rate riders) – adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
An adjustment for line losses for low-volume customers.

Where can I find my delivery rates?

Delivery rates are shown above.

2026 Delivery rates - Orillia

Effective January 1, 2026