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Hydro One's
Winter Relief Fund

We’re here to help with financial assistance, payment flexibility and more choice, so you can focus on what matters most.

Connect with Us

If you’re a customer in need of support, we’re here for you. Call us to discuss options so we can help you during the coldest months.

Available Monday to Friday
from 7:30 a.m. to 8:00 p.m.

Call 1-888-664-9376

Family looking through a window during winter.

Our Promise

Our promise is to help you stay connected to safe and reliable power while we work together to help you access financial relief programs and more flexible service options. It’s just one way we’re looking to the future and helping you and the people of Ontario live better, brighter lives.

More ways to get support

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Budget billing

We’re helping remove uncertainty by allowing you to pay a more balanced amount on your bill each month.

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Choose your price plan

Choose to switch from Time-of-Use (TOU) to Tiered pricing, or from Tiered to TOU, based on your own needs and lifestyle.

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Receive high usage notifications

Sign up to receive alerts in your inbox; view your usage trends and get estimates of your monthly bill.

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Low-Income Energy Assistance Program

If you are struggling to pay your bill, we may be able to help.

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Instalment Plans

Need a little more time to pay? If you are having difficulty paying your bill, we are here to help.

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Energy savings tips

The smallest change can make a big impact. Learn how you can save energy and money.