photo of a family having fun in a tent with lights inside

Welcome to Hydro One, Orillia!

We’re thrilled to join your community! We energize life across Ontario, and help people build a better and brighter future. Our customers come first — and we’re here to listen and support you. Our passionate, hardworking and dedicated team understands the importance of connecting and supporting families, businesses and communities. We look forward to showing you the benefits of being a Hydro One customer.
 
On June 1, 2021, electricity customers in Orillia will start to receive their electricity service from Hydro One. You can learn more about the acquisition here.

Win FREE Hydro for a Year Contest

For new Orillia customers only

Sign up for these convenient customer service offerings to be entered to win FREE hydro for a year!*


image of a happy woman behind a laptop with her arms raised in excitement, with the headline Win Free Hydro for a Year!
 

*One entry for each service offering you choose. Customers who have already enrolled will automatically be entered into the contest. No purchase necessary. Contest runs from 11:00:00 a.m. ET on May 27, 2021 to 11:59:59 p.m. ET on July 16, 2021. There are a total of five (5) prizes available to be won, as follows: Five (5) monthly on-bill credits towards your electricity bill of up to $2,500. The odds of winning depend on the number of entries received. Selected entrants must answer a skill testing question and sign a release. For full rules and how to enter, visit HydroOne.com/FreeHydro.

Your New Hydro One Account


Your first statement

Here’s an overview of what your first Hydro One bill will look like:

sample of a Hydro One bill

  • Your new account number can be found on the top right-hand corner of page 1 of your bill.

  • The essentials. View your balance owing, details on electricity usage and the due date at the top of your statement. It’s your most important information all in one place.
     

  • Bill breakdown. Understand more about the electricity use, delivery and regulatory charges that make up your statement. We’ve also outlined the Time-of-Use breakdown and associated costs. If you’re on Tiered pricing, you’ll see Tiered information here.
     

Learn more at Understandmybill.ca


A one-time billing delay

Your first bill will reflect a longer billing period by up to 13 days to allow our billing systems to sync up. Here’s some information about this one-time adjustment:

icon of a meter

Why is this happening?
Orillia Power’s billing system required preparation time between when a meter was read, and when your bill was sent. Hydro One’s billing system does not require this additional preparation time, and sends bills closer to the time your meter is read.
 

icon of a billing cycle

When is this happening?
On your first Hydro One bill, and only one time. After this, your billing cycle will return to normal.
 

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We're here to help
We recognize that this adjustment can be an unexpected cost. That’s why we are offering interest-free payment plans to spread out the added cost over multiple months.
 

When you receive your first bill, contact us at 1.888.664.9376 and we will set up an interest-free payment plan for you.


Learn more about your first bill from our Customer Care Director, Rob Globocki

Your Rates

As of September 1, 2020, your base distribution rates were reduced by 1% and frozen for five years.

The savings for a typical distribution customer’s electricity consumption is shown in table below. These savings will vary based on electricity consumption.
 

Rate Class Monthly Use (kWh) Peak Demand (kW) Bill Change ($)

Residential

750 kWh

-

-$0.23

General Service Less Than 50 kW

2,000 kWh

-

-$0.63

General Service 50 to 4,999 kW*

73,000 kWh

100 kW

-$7.90


* >50kW General Service accounts will not experience the one-time billing delay. Please reference www.HydroOne.com/C-I for additional information on your new General Service account.

Pay your way

If you bank online, don’t forget to change your account number and the payee to Hydro One Networks. You can pay your bill by: AutoPay, telephone banking, ATM, internet bill payment, cheque, credit card (fees apply), at your bank, or with MoneyGram/Western Union.

Learn more

Flexible payment options & programs

We offer payment plan options and financial relief programs, such as the Pandemic Relief Program, to help customers especially when times get tough.

Learn more

Choose your pricing plan

Good news, you have a choice when it comes to your electricity pricing plan. Now, you can choose if Tiered or Time-of-Use (TOU) prices best aligns with your own preference, needs and lifestyle.

Learn more

Storms & Power Outages

 

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Follow these safety tips when a power outage occurs to be prepared and stay safe.

Our Community Investments

Supporting the Orillia Community
 

We are committed to a better and brighter future for all Ontarians. Learn more about how Hydro One is Building Safe Communities.

Brightening the holidays

Last year, we partnered with the Orillia Chamber of Commerce and Orillia Power to make the holiday festivities a little brighter by stringing lights in downtown Orillia. We’re looking forward to finding more ways to bring the light to the Sunshine City.

photo collage of Hydro One crews stringing holiday lights in downtown Orillia in the winter of 2020
Photo: Kids smiling
A safer future for communities

With 80% of out-of-hospital cardiac arrests occurring at home or in public places, research shows that early CPR combined with early defibrillation can increase the chance of survival by up to 75%. With that in mind, we have been supporting the ACT Foundation since 2000. The ACT Foundation is a national charity working to ensure high school students receive CPR and defibrillation training. Our funds support training students on how to save a life and helping the ACT Foundation to bring their programming to more rural and First Nations schools.
 


Frequently Asked Questions

 
I have a question about my current electricity service or to report an outage. Who should I call?
I am a large use customer. Where can I find more information?
I have a question about my last Orillia Power bill. Who should I call?
When will I receive my first Hydro One bill?
Why will my first Hydro One bill include up to 13-days of additional usage?
Why does the billing delay exist?
The additional cost of up to 13-days of usage will cost more than normal. Does Hydro One offer payment plans?
What happens if I have an outstanding balance on my Orillia Power electricity account?
What happens if I am enrolled in services at Orillia Power? Will I have to sign up for them at Hydro One?
Will Hydro One send me more information?
Will rates increase after the five-year rate freeze has expired?
Will Orillia Power employees become Hydro One employees?


*Orillia Power Distribution Corporation is a wholly-owned subsidiary of Hydro One Inc.


photo of an older couple hugging

Connected for Life

This is our promise to help customers stay connected to safe and reliable power while we work together to help you access the right financial relief programs and more flexible service options. If you’re struggling to pay your bill, know that we are here to help.

Learn more
photo of a Hydro One call centre agent

Get in Touch

With web chat, convenient self-service tools and extended hours of operation, we are always here to help. You can reach us by phone at 1-888-664-9376 on Mondays through Fridays, from 7:30 a.m. to 8 p.m.
 

Contact us