I have a question about my current electricity service. Who should I call?
For more information about your service and billing at this time, please contact OPDC at 705-326-7315 or email
Why are my service and bills coming from OPDC?
On September 1, 2020, Hydro One’s acquisition of OPDC closed.
The company will continue to operate as OPDC until the transition to Hydro One is complete next year.
What will change for me on September 1, 2020?
Starting with your September electricity use, there will be a 1% rate reduction to the base distribution portion of your bill. The base distribution portion of your bill will be frozen at this rate for five years.
At this time, your power and bill will come from OPDC.
Will rates increase after the five-year rate freeze has expired?
After five years, the base distribution portion of your bill will increase at or near the rate of inflation, subject to approval by the Ontario Energy Board.
When do I become a Hydro One customer?
Over the next year, we will transition OPDC’s system information to Hydro One. We expect that this process will be complete in 2021, at which time you will become a Hydro One customer, and receive your first Hydro One bill.
Will I receive a new Hydro One account number?
Yes, before the transition of system information to Hydro One is complete, you will receive a Hydro One account number, and all the tools you need to pay your bill online, track your electricity usage, and find more information about your Hydro One service.
Will OPDC employees become Hydro One employees?
Yes, we are excited to welcome OPDC employees to the Hydro One family. OPDC employees will transition to Hydro One over the next year to start this exciting new chapter in their careers.
Do you expect delays as a result of COVID-19?
We do not expect delays during the transition period as a result of these unprecedented times, but we remain ready to adapt and are committed to sharing important information.