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We’re pleased to join the Peterborough, Lakefield and Norwood community! We energize life across Ontario, and help people build a better and brighter future. Our customers come first — and we’re here to listen and support you. Our passionate, hardworking and dedicated team understands the importance of connecting and supporting families, businesses and communities. We look forward to showing you the benefits of being a Hydro One customer.
On June 1, 2021, electricity customers in Peterborough, Lakefield and Norwood will start to receive their electricity service from Hydro One. You can learn more about the acquisition here.
Sign up for these convenient customer service offerings to be entered to win FREE hydro for a year!*
myAccount Create your electricity account with ease to view your bill, set up outage alerts, track and compare your electricity use, request a service and update your account information — any time, on any device.
Email Never miss important information. Add an email address to your account and make communicating easier.
Paperless billing Eliminate clutter. Go green and sign up for Paperless billing today.
AutoPayMake bill payments easier by setting up AutoPay. The amount due on your bill will be automatically withdrawn from your bank account each month.
Outage Alerts Stay in the know and sign up for free outage alerts. We’ll text or email you if there’s an outage in your area and make sure you have the information you need.
*One entry for each service offering you choose. Customers who have already enrolled will automatically be entered into the contest. No purchase necessary. Contest runs from 11:00:00 a.m. ET on May 27, 2021 to 11:59:59 p.m. ET on July 16, 2021. There are a total of five (5) prizes available to be won, as follows: Five (5) monthly on-bill credits towards your electricity bill of up to $2,500. The odds of winning depend on the number of entries received. Selected entrants must answer a skill testing question and sign a release. For full rules and how to enter, visit HydroOne.com/FreeHydro.
Here’s an overview of what your first Hydro One bill will look like:
Your new account number can be found on the top right-hand corner of page 1 of your bill.
The essentials. View your balance owing, details on electricity usage and the due date at the top of your statement. It’s your most important information all in one place.
Bill breakdown. Understand more about the electricity use, delivery and regulatory charges that make up your statement. We’ve also outlined the Time-of-Use breakdown and associated costs. If you’re on Tiered pricing, you’ll see Tiered information here.
Learn more at Understandmybill.ca
Your first bill will reflect a longer billing period by up to 13 days to allow our billing systems to sync up. Here’s some information about this one-time adjustment:
Why is this happening?Peterborough Distribution’s billing system required preparation time between when a meter was read, and when your bill was sent. Hydro One’s billing system does not require this additional preparation time, and sends bills closer to the time your meter is read.
When is this happening?On your first Hydro One bill, and only one time. After this, your billing cycle will return to normal.
We're here to helpWe recognize that this adjustment can be an unexpected cost. That’s why we are offering interest-free payment plans to spread out the added cost over multiple months.
When you receive your first bill, contact us at
1.888.664.9376 and we will set up an interest-free payment plan for you.
As of August 1, 2020, your base distribution rates were reduced by 1% and frozen at this rate for five years.
The immediate savings for a typical distribution customer’s electricity consumption is shown in table below. These savings will vary based on electricity consumption.
General Service Less Than 50kW
General Service 50 to 4,999 kW*
>50kW General Service and Large Use accounts will not experience the one-time billing delay. Please reference
www.HydroOne.com/C-I for additional information on your new General Service or Large Use account.
If you bank online, don’t forget to change your account number and the payee to Hydro One Networks. You can pay your bill by: AutoPay, telephone banking, ATM, internet bill payment, cheque, credit card (fees apply), at your bank, or with MoneyGram/Western Union.
We offer payment plan options and financial relief programs, such as the Pandemic Relief Program, to help customers especially when times get tough.
Good news, you have a choice when it comes to your electricity pricing plan. Now, you can choose if Tiered or Time-of-Use (TOU) prices best aligns with your own preference, needs and lifestyle.
Follow these safety tips when a power outage occurs to be prepared and stay safe.
Through our Building Safe Communities initiative, we support important local organizations that provide critical services in the communities we serve.
We’re thrilled to officially join the Peterborough, Lakefield and Norwood communities, and we’re excited to announce our support for the Riverview Park and Zoo. This longtime staple in the region provides an outstanding accessible recreation and education facility in a park setting.
Here’s who we partnered with in 2019:
YES Shelter for Youth and Families
by providing funding for the purchase of a new truck to support daily operations.
Kawartha Food Share
by supporting the purchase of new equipment needed to improve daily warehouse operations, and food for community members in need.
by providing funding to support the development of a new men’s shelter opening in 2021, and essential services such as addiction counselling and 24-hour emergency shelters that the Mission provides.
For your residential or small business service, please contact Hydro One’s Customer Care team at 1-888-664-9376. For your >50kW General Service Demand account, please contact our Commercial & Industrial Customer Relations Team at 1-866-922-2466. To report an emergency or power outage, please call us at 1-800-434-1235 or report an outage online at HydroOne.com/Outages.
Whether you run a retail operation or a large industrial plant, we’re here to help. Learn more about being a Commercial & Industrial customer at www.HydroOne.com/C-I or contact us at BCC@HydroOne.com.
Please contact Peterborough Distribution at 705-748-6900.
You’ll receive your first Hydro One bill later this month. It will arrive after you’ve received your Hydro One welcome package, so you’ll have the information you need, including your account number, to understand your bill.
Your first billing period will be extended by up to 13 additional days, as Peterborough Distribution and Hydro One’s billing systems sync up.
This is a one-time adjustment that will reflect your actual electricity use during this longer period. There are no additional costs or fees.
Peterborough Distribution’s billing system required preparation time between when a meter is read, and when your bill was sent. Hydro One’s billing system does not require this additional preparation time, and sends bills closer to the time your meter is read.
Yes. Hydro One is here to help. When you receive your first Hydro One bill, you can call Hydro One’s Customer Care team at 1-888-664-9376 to set up an interest-free payment plan, and spread the additional cost across multiple bills.
All accounts with an outstanding balance will be transferred to Hydro One.
No. Customers who were enrolled in, or eligible for the following service offerings have been transitioned seamlessly to Hydro One:
Pre-authorized payment (now AutoPay)
Installment Billing through Arrears Management Plan (AMP).
Ontario Electricity Support Program (OESP)
Customers will also have access to Hydro One’s customer service offerings:
Choose their due date
Monitor electricity consumption
Improved outage communications
Access to new energy-saving products and services.
Yes. More information is on the way, and we look forward to serving your communities.
After five years, the base distribution portion of your bill will increase at or below the rate of inflation, subject to approval by the Ontario Energy Board.
Yes, we are thrilled to officially welcome Peterborough Distribution employees to the Hydro One family, where they will start this exciting new chapter in their careers.
*Peterborough Distribution is the business name for 1937680 Ontario Inc., a wholly-owned subsidiary of Hydro One Inc.
This is our promise to help customers stay connected to safe and reliable power while we work together to help you access the right financial relief programs and more flexible service options. If you’re struggling to pay your bill, know that we are here to help.
With web chat, convenient self-service tools and extended hours of operation, we are always here to help. You can reach us by phone at 1-888-664-9376 on Mondays through Fridays, from 7:30 a.m. to 8 p.m.