Welcome to Hydro One!

We’re pleased to join the Peterborough, Lakefield and Norwood community! We energize life across Ontario, and help people build a better and brighter future. Our customers come first — and we’re here to listen and support you. Our passionate, hardworking and dedicated team understands the importance of connecting and supporting families, businesses and communities. We look forward to showing you the benefits of being a Hydro One customer.

On June 1, 2021, electricity customers in Peterborough, Lakefield and Norwood will start to receive their electricity service from Hydro One. You can learn more about the acquisition here.

Win FREE Hydro for a Year Contest

For new customers from Peterborough Distribution only

Sign up for these convenient customer service offerings to be entered to win FREE hydro for a year!*


image of a happy woman behind a laptop with her arms raised in excitement, with the headline Win Free Hydro for a Year!
 

*One entry for each service offering you choose. Customers who have already enrolled will automatically be entered into the contest. No purchase necessary. Contest runs from 11:00:00 a.m. ET on May 27, 2021 to 11:59:59 p.m. ET on July 16, 2021. There are a total of five (5) prizes available to be won, as follows: Five (5) monthly on-bill credits towards your electricity bill of up to $2,500. The odds of winning depend on the number of entries received. Selected entrants must answer a skill testing question and sign a release. For full rules and how to enter, visit HydroOne.com/FreeHydro.

Your New Hydro One Account


Your first statement

Here’s an overview of what your first Hydro One bill will look like:

sample of a Hydro One bill

  • Your new account number can be found on the top right-hand corner of page 1 of your bill.

  • The essentials. View your balance owing, details on electricity usage and the due date at the top of your statement. It’s your most important information all in one place.
     

  • Bill breakdown. Understand more about the electricity use, delivery and regulatory charges that make up your statement. We’ve also outlined the Time-of-Use breakdown and associated costs. If you’re on Tiered pricing, you’ll see Tiered information here.
     

Learn more at Understandmybill.ca


A one-time billing delay

Your first bill will reflect a longer billing period by up to 13 days to allow our billing systems to sync up. Here’s some information about this one-time adjustment:

icon of a meter

Why is this happening?
Peterborough Distribution’s billing system required preparation time between when a meter was read, and when your bill was sent. Hydro One’s billing system does not require this additional preparation time, and sends bills closer to the time your meter is read.
 

icon of a billing cycle

When is this happening?
On your first Hydro One bill, and only one time. After this, your billing cycle will return to normal.
 

icon of a call agent

We're here to help
We recognize that this adjustment can be an unexpected cost. That’s why we are offering interest-free payment plans to spread out the added cost over multiple months.
 

When you receive your first bill, contact us at 1.888.664.9376 and we will set up an interest-free payment plan for you.

Learn more about your first bill from our Customer Care Director, Rob Globocki
Your Rates

As of August 1, 2020, your base distribution rates were reduced by 1% and frozen at this rate for five years.

The immediate savings for a typical distribution customer’s electricity consumption is shown in table below. These savings will vary based on electricity consumption.

Rate Class Monthly Use (kWh) Peak Demand (kW) Bill Change ($)

Residential

750 kWh

-

-$0.19

General Service Less Than 50kW

2,000 kWh

-

-$0.41

General Service 50 to 4,999 kW*

182,500 kWh

250 kW

-$9.52

Large Use*

3,650,000 kWh

5,000 kW

-$115.16

* >50kW General Service and Large Use accounts will not experience the one-time billing delay. Please reference www.HydroOne.com/C-I for additional information on your new General Service or Large Use account.

Pay your way

If you bank online, don’t forget to change your account number and the payee to Hydro One Networks. You can pay your bill by: AutoPay, telephone banking, ATM, internet bill payment, cheque, credit card (fees apply), at your bank, or with MoneyGram/Western Union.

Learn more

Flexible payment options & programs

We offer payment plan options and financial relief programs, such as the Pandemic Relief Program, to help customers especially when times get tough.

Learn more

Choose your pricing plan

Good news, you have a choice when it comes to your electricity pricing plan. Now, you can choose if Tiered or Time-of-Use (TOU) prices best aligns with your own preference, needs and lifestyle.

Learn more

Storms & Power Outages

 

!

Follow these safety tips when a power outage occurs to be prepared and stay safe.

Our Community Investments

Building Safe Communities in Peterborough, Lakefield and Norwood
 

Through our Building Safe Communities initiative, we support important local organizations that provide critical services in the communities we serve.

We’re thrilled to officially join the Peterborough, Lakefield and Norwood communities, and we’re excited to announce our support for the Riverview Park and Zoo. This longtime staple in the region provides an outstanding accessible recreation and education facility in a park setting.

Here’s who we partnered with in 2019:

YES Shelter for Youth and Families

YES Shelter for Youth and Families by providing funding for the purchase of a new truck to support daily operations.

YES Shelter volunteers
Kawartha Food Share Warehouse
Kawartha Food Share

Kawartha Food Share by supporting the purchase of new equipment needed to improve daily warehouse operations, and food for community members in need.

Brock Mission

Brock Mission by providing funding to support the development of a new men’s shelter opening in 2021, and essential services such as addiction counselling and 24-hour emergency shelters that the Mission provides.
 

Brock Mission Shelter volunteers

Frequently Asked Questions

 
I have a question about my current electricity service or to report an outage. Who should I call?
I am a large use customer. Where can I find more information?
I have a question about my last Peterborough Distribution bill. Who should I call?
When will I receive my first Hydro One bill?
Why will my first Hydro One bill include up to 13-days of additional usage?
Why does the billing delay exist?
The additional cost of up to 13-days of usage will cost more than normal. Does Hydro One offer payment plans?
What happens if I have an outstanding balance on my Peterborough Distribution electricity account?
What happens if I am enrolled in services at Peterborough Distribution? Will I have to sign up for them at Hydro One?
Will Hydro One send me more information?
Will rates increase after the five-year rate freeze has expired?
Will Peterborough Distribution employees become Hydro One employees?


*Peterborough Distribution is the business name for 1937680 Ontario Inc., a wholly-owned subsidiary of Hydro One Inc.


photo of an older couple hugging

Connected for Life

This is our promise to help customers stay connected to safe and reliable power while we work together to help you access the right financial relief programs and more flexible service options. If you’re struggling to pay your bill, know that we are here to help.

Learn more
photo of a Hydro One call centre agent

Get in Touch

With web chat, convenient self-service tools and extended hours of operation, we are always here to help. You can reach us by phone at 1-888-664-9376 on Mondays through Fridays, from 7:30 a.m. to 8 p.m.
 

Contact us