Peterborough Distribution Inc. Customers

We’re proud to join your community, Peterborough!

We’re proud to join your community and to continue to energize life in Peterborough, Lakefield and Norwood.

There will be a transition period as we bring Hydro One and Peterborough Distribution* together in 2021, and we’re committed to communicating with you every step of the way.

Here’s what you can expect during the transition period:

Your power and bill will come from Peterborough Distribution during the transition period.

As of August 2020, there was a 1% rate reduction to the base distribution portion of your bill.

The base distribution portion of
your bill is frozen at this rate
for five years.

A Message from Mark Poweska, President & CEO

As you have likely heard, Hydro One has recently purchased Peterborough Distribution Inc. and we are currently engaged in bringing the companies together. We are proud to be part of the community and energizing life in Peterborough, Lakefield and Norwood.

As a customer-driven company, we strive to offer and advocate for convenience, flexibility and choice. We’re excited to show you the benefits of being a Hydro One customer.

Energizing Life

Energizing life means more than supplying safe and reliable power, it also means standing with our customers and communities, especially during these unprecedented times.

Last year, we announced our commitment to provide community investment funding through our Building Safe Communities initiative to support important local organizations that provide critical services in Peterborough, Lakefield and Norwood. Here’s who we partnered with in 2020:

YES Shelter for Youth and Families by providing funding for the purchase of a new truck to support daily operations.
Kawartha Food Share by supporting the purchase of new equipment needed to improve daily warehouse operations, and food for community members in need.
Brock Mission by providing funding to support the development of a new men’s shelter opening in 2021, and essential services such as addiction counselling and 24-hour emergency shelters that the Mission provides.

Photo of Hydro One staff at the Kawartha Food Share

We’re committed to the communities where we work and live. Through community donations and local sponsorships, Hydro One is helping to build safe communities. To learn more, please visit our Community Investment web page.

We’re also committed to investing in the local economy. As a part of Hydro One’s acquisition, we will develop a new operations centre and fleet maintenance facility in the area.

icon of a rocket ship blasting off

As a customer-driven company, we strive to offer and advocate for convenience, flexibility and choice, because we know that the needs of our customers and communities are unique. We’re excited to show you the benefits of being a Hydro One customer.

Your Rates

As of August 2020, your base distribution rates were reduced by 1% and frozen at this rate for five years.

The immediate savings for a typical distribution customer’s electricity consumption is shown in table below. These savings will vary based on electricity consumption.

Rate Class	Monthly Use (kWh)	Peak Demand (kW)	Bill Change ($)
Residential	750 kWh	-	-$0.19
General Service Less Than 50kW	2,000 kWh	-	-$0.41
General Service 50 to 4,999 kW	182,500 kWh	250 kW	-$9.52
Large Use	3,650,000 kWh	5,000 kW	-$115.16

I have a question about my current electricity service. Who should I call?

Why are my service and bills coming from Peterborough Distribution?

What changed for me on August 1, 2020?

Will rates increase after the five-year rate freeze has expired?

When do I become a Hydro One customer?

Will I receive a new Hydro One account number?

Will Peterborough Distribution employees become Hydro One employees?

Do you expect delays as a result of COVID-19?

*Peterborough Distribution is the business name for 1937680 Ontario Inc., a wholly-owned subsidiary of Hydro One Inc.