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Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Effective January 1, 2024, new delivery rates will be in place.
We energize life for customers and communities across Ontario by delivering electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) recently approved 2024 delivery rates that are reflected on the Delivery line on your bill. The new rates will apply to your electricity use starting on January 1, 2024.
Learn how we’re improving access to reliable electricity
What isn’t changing?
The credit amount for the one per cent rate reduction on base distribution remains unchanged and will continue to be applied to bills for a five-year period until July 31, 2025.
Base distribution delivery rates will remain frozen until July 31, 2025.
Residential customers and the large user rate class will see increases to the Delivery and Regulatory Charges lines on the bill. The amount your bill will change depends on your rate class and how much electricity you use.
The table below shows the combined bill impacts for a typical/average customer based on 2024 rates for Delivery and Regulatory Charges. The bill impacts are calculated using time-of-use prices.
Click here to see where rate class is shown on your bill.
Notes: Impacts are calculated using Time-of-Use prices.
1Expiry of cost adjustments as of December 31, 2023, have offset the increase in transmission rates and Regulatory Charges.
We have a number of financial relief programs and other flexible payment options. Learn more or you can call us at 1.888.664.9376.
1The 1% reduction to base distribution rates has been applied to the amounts shown in the table above and will be in effect until July 31, 2025. To see the full schedule of rates and charges, please click here.
2As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.
3A cost adjustment has been applied to delivery rates and will be in effect until December 31, 2024.
4Retail transmission rates shown are to be adjusted for line losses.
5Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.
6This charge does not apply to customers who have a contract with an electricity retailer.
We have frozen your base distribution rates for a five-year period that started in August 2020.
However, this rate protection doesn’t include the numerous cost/credit adjustment (also known as rate riders) that have expired as of December 31, 2023. These adjustments were primarily associated with the business of the former Peterborough Distribution.
As well as the higher cost to transmit electricity over the high voltage system has put upward pressure on rates.
This is a portion of the Regulatory Charges line item on the bill. This charge is designed to reduce costs for eligible customers located in rural or remote areas where the costs of distributing electricity is higher. This charge is paid by all electricity consumers in the province and is approved by the OEB. The new charge is 0.14 cents per kWh (from 0.07 cents per kWh), effective January 1, 2024.
Delivery charges are made up of the following items:
See how we can help you manage your electricity account, including:
Offering payment flexibility, such as customized payment plans.
Enrolling in budget billing to spread energy costs evenly throughout the year.
Customer choice (choose between Tiered or Time-of-Use (TOU) or Ultra-Low Overnight (ULO) electricity prices).
We encourage you to call us at 1.888.664.9376 Monday to Friday from 7:30 a.m. to 8 p.m. to learn more about the support options available.
If you’re struggling to pay your bill, know that we are here to help.
With web chat, convenient self-service tools and extended hours of operation, we are always here to help.