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I received a phone call from a retailer offering to pay my Hydro One bill and provide me with incentives if I provide a credit card payment over the phone. Is Hydro One aware of this?

 

Yes, we are aware of this activity. This is a well-known telephone scam. Do not provide any personal information. We encourage you to also contact your local police if you wish the matter to be investigated. You may also report the telephone call to The Canadian Anti-Fraud Centre, a Federal agency that collects information and maintains a repository for fraud analysis at 1 (888) 495-8501 or www.antifraudcentre.ca.

What action is Hydro One taking regarding this concern?

 

Hydro One does not presently solicit customers by telephone to promote the sale of third-party energy-saving devices or products, with the exception of the saveONenergy Small Business Lighting Program. We promote our conservation programs through bill messages, bill inserts, email and our website, and are taking steps to inform customers about fraudulent telephone calls and what actions they can take to report this activity.

Who should I contact to report this fraudulent activity?

 

Contact your local police to file a report if you wish the matter to be investigated. You may also report the telephone call to The Canadian Anti-Fraud Centre, a Federal agency that collects information and maintains a repository for fraud analysis at 1 (888) 495-8501 or www.antifraudcentre.ca.

Should I give out my Hydro One account number to a retailer?

 

We advise that you do not disclose your Hydro One account number to a retailer unless you are going to sign an electricity contract.