Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.

87a98f02-3496-49fa-8a86-8f2253f63bda

 

Understanding Your Rate Class

Your rate class (also known as service type) identifies which delivery rates apply to you. Delivery rates (shown under the Delivery line on your bill) are made up of the following:
 

  • a fixed monthly service charge that does not change no matter how much electricity you use each month and is for costs related to meter reading, billing, customer service and account maintenance.

  • and charges that vary based on how much electricity you use, which include:

    • a distribution volume charge for the cost of building and maintaining the distribution system, including overhead and underground power lines, poles and transformers.

    • transmission rates (transmission connection charge & transmission network charge) for the costs to operate and maintain the high-voltage transmission system.

What is my rate class?

To determine your rate class, please check page two on your bill. Below is an example of a residential customer with a medium density.
Bill closeup image

 

How are rate classes assigned?

Residential Customers

We base delivery rates for each rate class on the cost of delivering electricity to that type of customer and meeting their electricity supply needs. We divide our residential service area into three rate zones:
 

1. Urban high density zone — Customers classified as residential urban high density are year-round residences in an urban high-density zone, which is an area that contains 3,000 or more customers, with at least 60 customers for every kilometre of power line used to supply energy in the zone.
 

2. Medium density zone — Customers classified as residential medium density are year-round residences in a medium-density zone, which is an area that contains 100 or more customers, with at least 15 customers for every kilometre of power line used to supply energy in the zone. Customers in this service type will have the monthly service charge and distribution volume charge capped at $36.86 per month. These charges are included under the Delivery line.
 

3. Low density zone — Customers classified as residential low density are year-round residences in a low-density zone, which is an area not covered by urban high or medium zones. Customers in this rate class receive rural or remote rate protection, which is a credit of $60.50, that's applied to the monthly service charge. Customers won't see this credit shown on their bill. As well, customers in this service type will have the monthly service charge and distribution volume charge capped at $36.86 per month. These charges are included under the Delivery line.


Residential Seasonal Customers

The residential seasonal service type is defined as any residential service not meeting the residential year-round criteria. It includes dwellings such as cottages, chalets and camps. To qualify as a year-round residential customer:
 

  1. You must live in this residence for at least four days of the week for eight months of the year and you must not reside anywhere else for more than three days a week during eight months of the year.

  2. The address of this residence must appear on your supporting documents such as your driver's licence, credit card invoices, property tax bill, etc.

  3. If you're eligible to vote in provincial or federal elections, you must be enumerated at the address of this residence.

  4. In addition, you must represent and warrant that for as long as you have year-round residential rate status for this residence you won't designate another property that you own as a year-round residence for the purpose of our rate classification.


To help us determine whether you qualify as a year-round residential customer, we require you to complete and submit the Declaration to Apply for Year-Round Rate Status Form.

General Service Customers

The general service class applies to any service that doesn't fit the description of residential. We divided our general service area into two service types that are based on density as shown below. It's further divided into energy-billed (less than 50 kW) and demand-billed (50 kW or more) rate classes.

  • Urban density zone - defined as areas containing 3,000 or more customers with a line density of at least 60 customers per kilometre.

  • Non-urban density zone - defined as areas other than urban density zone.

 

Density Review - City of Woodstock

We periodically conduct density reviews using a Geographic Information System (GIS) tool to identify clusters of customers who may require reclassification as well as verifying that customers are properly classified according to density.

Our regulator, the Ontario Energy Board (OEB) directed us to conduct a density review in our 2018-22 rate application. We have now completed a province-wide density review. We'll be notifying customers who will see their service type (also known as rate class) change in February 2018.

The City of Woodstock also requested a density review of all its customers located north of Thames River. Based on this request, we conducted a density review for all customers located north of Thames River and Oxford County Road 17. The area outlined in red below has been classified as an urban high zone.


Map image

Frequently Asked Questions


HOW MUCH WILL MY BILL CHANGE BECAUSE OF THE DENSITY REVIEW?

How much your bill will change depends on how much electricity you use. Please see the table below to see how much a typical customer will save.

Old Rate Class
New Rate Class
Typical Monthly Use
Monthly Bill Savings
​Residential Medium Density Residential Urban High Density​ 750 kWh​ ​$1.38
​Residential Low Density Residential Medium Density​ ​750 kWh $1.87​
Residential Low Density ​Residential Urban High Density 750 kWh​ $3.25
​General Service Energy Urban General Service Energy​ 2,000 kWh​ $66.51
​General Service Demand ​Urban General Service Demand ​50,525 kWh & 135 kW $1,057.95​

HOW DID YOU DETERMINE MY NEW Rate class?

1. First, we classify you by type of customer — for example residential, seasonal, farm or business.

2. Then we confirm the location of your home (or cottage, farm or business), and compare it with the number of customers who are near you and the power lines and other equipment that deliver power to you.

3. We count the number of electricity customers within your community or area, and length of power lines serving that area. We then follow our criteria for urban high, medium or low density, to finalize your rate classification.

HOW IS A DENSITY REVIEW DONE?

1. We use our geographic information system (GIS) to identify and mark the boundaries of core clusters of customers.

2. Once density zone boundaries are marked, we extended out the customer cluster boundary in all directions to easily identifiable physical or geographical boundaries (such as roads, railways, rivers, lakes) or non-physical boundaries identifiable within the GIS system (such as property lines), where physical boundaries are remotely located from customer clusters.

3. Customer clusters located close to each other are combined into a larger, single density zone.

4. We map the kilometre of distribution line within a proposed density zone boundary and calculate the number of customers per kilometre of line. Based on this we can confirm the correct service type for customers located in the density zone boundary.

WHY ARE DELIVERY RATES BASED ON DENSITY?

Hydro One has a very rural customer base. It costs more for utilities to provide service to customers who live in sparsely populated areas, where customers are spread out over a large area and need more infrastructures such as poles, wires and transformers to serve them. Our rates reflect our cost to serve you and are approved by the Ontario Energy Board.
 

HOW WILL I BE NOTIFIED IF MY rate class IS CHANGING?

If your rate class (also known as service type) is changing, we'll notify you of the change by letter.


Old Rate Class
New Rate Class
Typical Monthly Use
Monthly Bill Savings
​Residential Medium Density Residential Urban High Density​ 750 kWh​ ​$1.38
​Residential Low Density Residential Medium Density​ ​750 kWh $1.87​
Residential Low Density ​Residential Urban High Density 750 kWh​ $3.25
​General Service Energy Urban General Service Energy​ 2,000 kWh​ $66.51
​General Service Demand ​Urban General Service Demand ​50,525 kWh & 135 kW $1,057.95​