Start, Stop or Move your Service

Moving can be complicated. We're here to help make it simpler.

Already have an account number? Sign up for myAccount – your digital one-stop-shop for Hydro One. Use myAccount to track your energy consumption, receive outage alerts, set up AutoPay, and much more. You'll get secure, 24/7 access from anywhere, on any device. Register now.

Enjoy 24/7

Enjoy 24/7 convenience

Get secure online access to your account from any device – anytime, from anywhere.

Track your energy use

Track your energy use

Set up due date reminders and get high usage alerts to monitor your energy use.

Good for the environment

Good for the environment

Avoiding the need for paper has a positive impact on your community.

Moving Request icon

New & Existing Customers

Welcome to Hydro One. We are here to serve you. That is why we offer a suite of online products and services to help make doing business with us easy.

Existing customers can use myAccount to complete your move online and access extra helpful services and tools to manage your account. You can view your electricity use, view statements and pay your bill, sign-up for outage alerts, high usage alerts, paperless billing and more. Register or log in to myAccount now.

You are on your way to enjoying the benefits of being one of our customers, one of which is FREE* account set-up for completing your move online. Let’s get moving and save $38** today.

*Applies to residential and general service properties already connected the distribution system.
**The account set up charge is $30 for customers who live in Haldimand, Norfolk or Woodstock.

Customers that need to stop their service

Do you need to end your Hydro One service? No problem. Sign in to myAccount and let us know when you are moving out. If you are moving out of our service territory, we require your new mailing address so we can arrange to send you a final bill or a cheque if you have a credit balance. Alternatively, if you are signed up for Paperless Billing, you can reconcile online.

For those moving out of our service territory, we will return any security deposit on file within six weeks of you closing your account. The deposit, plus interest earned, will be applied to your final bill and any excess funds will be returned to you at the forwarding address provided.

Please allow up to 10 business days for a Hydro One Representative to confirm and process your moving request.

One less thing to worry about for your big move

Moving is complicated. At Hydro One, we work to make our part of your move quick and easy. Simply sign in or register for myAccount and complete your move online.

illustration of a computer with Hydro One's myAccount portal on it

Let's get moving and save $38** today

Submit your move-in request online and your account set-up is FREE! Welcome to the neighbourhood.

Log in/Register  

**The account set up charge is $30 for customers who live in Haldimand, Norfolk or Woodstock.

Processing Time:

Please allow up to 10 business days for a Hydro One Representative to confirm and process your moving request.

See our full service territory map here:
Temporary Disconnect

Temporary Disconnect

By arranging a Temporary Disconnect, you can plan work you need to do with the power off in advance. Schedule workers in a 24-hour window to get your project done on time.

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Hydro One Customer Service Representative

Financial Assistance

If you need help paying your electricity bill, we may be able to help. Learn more about our various Financial Assistance programs here.

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Hydro One worker trimming vegetation

Tree Trimming

If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.

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Outage information at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map and mobile app.

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