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Canada Post mail service disruption announced. 

We recommend customers switch to Paperless Billing or AutoPay to keep your account current. Learn more.


Thank you from all of us at Hydro One


On Friday, September 21 we were hit with a severe wind storm that saw several tornadoes touch down in the province and impacted over 450,000 of our customers. Our crews hit the ground to restore and replace poles, power lines and transformer station equipment, and worked relentlessly until the power was restored to every single customer. We know that any storm like this impacts your life and we always work to restore power as quickly and safely as possible.
 

We’re stronger when we work together.

Your support during this difficult time was appreciated by everyone on our team. Thank you for your kindness, understanding and patience as we helped get things back to normal.

 
A special thank you to our neighbouring utilities that helped us with the restoration efforts: Kitchener Wilmont Hydro, Guelph Hydro Electric Systems Inc., London Hydro, Oshawa Power and Utilities Corporation, Peterborough Utilities, Utilities Kingston, Ottawa River Power Corporation, Cornwall Electric, Valard Construction, K-Line Group of Companies and PowerTel.
 

Anytime there’s an emergency, you can always count on us to be there. 

Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews patrol power lines to determine what caused the power outage, and we don't stop until power is restored to each and every customer.

 
Thank you for all you do to power us.
     

The Hydro One Team
 

A FEW WAYS WE CAN HELP TO ENSURE YOU’RE PREPARED FOR ANY FUTURE OUTAGES.
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To get a behind-the-scenes look at how we restore power, watch our video clip. The season might be different, but our approach remains the same, which is to restore power to our customers as quickly and as safely as possible.



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Report a power outage

View the real-time status of a power outage on our Outage Map.

Report a power outage by calling us at:

  1-800-434-1235









Time-of-Use Reminder: Winter Demand

On November 1, 2018 Time-of-Use demand periods change to winter mode. To manage your electricity bill, be sure to take advantage of off-peak demand periods whenever possible, as on-peak electricity prices are in effect weekdays between 7-11 a.m. and 5-7 p.m. until April 30, 2019.

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Canada Post mail service disruption announced

We recommend customers switch to Paperless Billing or AutoPay during this planned disruption. We’re here to help you manage your account.

Learn More

Time-of-Use Reminder: Winter Demand

On November 1, 2018 Time-of-Use demand periods change to winter mode. To manage your electricity bill, take advantage of off-peak demand periods whenever possible, as on-peak electricity prices are in effect weekdays between 7-11 a.m. and 5-7 p.m. until April 30, 2019.

Learn More
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Affordability Fund launches in Ontario

We're working together with the Ontario government to help you improve your home's energy efficiency with free energy-saving upgrades.

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Submit your move-in or move-out request online to save time. And when you move in online, your account set-up is FREE! Welcome to the neighbourhood.

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