Hydro One restores service to over 400,000 customers following severe weather that caused extensive damage to the electricity system; over 20,000 remain without power. Learn more.

Restoration Continues

We thank our customers for their continued patience.

Photo of two Hydro One linemen on the scene of a power outage on September 23, 2018

Hydro One restoration work continues following severe weather and tornado on Friday

Severe weather conditions on Friday caused significant damage to our power systems across Ontario. Our crews have worked to restore power as quickly and safely as possible. Significant progress has been made with over 400,000 customers restored since the start of the storm. We thank our customers for their continued patience during this time. Most customers will be restored within the next 48 hours and all customers by the end of this week. View our Storm Center outage map and social media feeds from Twitter and Facebook for the latest information. Be prepared in case of a power outage: sign up now for outage alerts or download our free mobile app.

Learn More

This past week we were hit with a severe winter storm that impacted 500,000 of our customers across the province. Our crews hit the ground to restore and replace power lines and working relentlessly until the power was restored to every single customer. We know that any storm like this impacts your life and we always work to restore power as quickly and safely as possible.

We’re stronger when we work together.

Your support during this difficult time was appreciated by everyone on our team. Thank you for your kindness, understanding and patience as we helped get things back to normal.

A special thank you to our neighbouring utilities that helped us with the restoration efforts from London Hydro, Entegrus, Niagara Peninsula Energy Inc. and Centre Wellington Hydro.

Anytime there’s an emergency, you can always count on us to be there.

Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews patrol power lines to determine what caused the power outage, and we don't stop until power is restored to each and every customer.

Thank you for all you do to power us.

The Hydro One Team

A FEW WAYS WE CAN HELP TO ENSURE YOU’RE PREPARED FOR ANY FUTURE OUTAGES.

Learn More

Get a behind the scenes look at how we restore power, watch our video clip. The season might be different, but our approach remains the same, which is to restore power to our customers as quickly and as safely as possible.