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Thank you from all of us at Hydro One


This past week we were hit with a severe winter storm that impacted 500,000 of our customers across the province. Our crews hit the ground to restore and replace power lines and working relentlessly until the power was restored to every single customer. We know that any storm like this impacts your life and we always work to restore power as quickly and safely as possible.

We’re stronger when we work together.

Your support during this difficult time was appreciated by everyone on our team. Thank you for your kindness, understanding and patience as we helped get things back to normal.

A special thank you to our neighbouring utilities that helped us with the restoration efforts from London Hydro, Entegrus, Niagara Peninsula Energy Inc. and Centre Wellington Hydro.

Anytime there’s an emergency, you can always count on us to be there. 

Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews patrol power lines to determine what caused the power outage, and we don't stop until power is restored to each and every customer.

Thank you for all you do to power us.

The Hydro One Team

Learn More

Get a behind the scenes look at how we restore power, watch our video clip. The season might be different, but our approach remains the same, which is to restore power to our customers as quickly and as safely as possible.

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Report a power outage

View the real-time status of a power outage on our Outage Map.

Report a power outage by calling us at:


OEB announces new electricity prices

Starting May 1, 2018, customers on Time-of-Use billing will see a decrease in the mid-peak price for electricity, and demand periods also switch to summer hours. Customers on tiered pricing will also switch to summer thresholds and see a slight decrease for usage above 600 kWh/month. For full details, visit our Rates and Billing section.

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Save on Energy Deal Days are on now!

Get instant in-store savings on LED bulbs, power bars, dimmers and more from April 6 until May 6 at participating retailers near you.

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April is Dig Safe Month

This spring, be sure to call or click Ontario One Call to arrange a free underground cable locate before you dig any hole on your property. It's not just a good idea — it's the law.

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AgriPump Rebate Program: Apply now

If you're a Hydro One or Niagara Peninsula Energy Inc. (NPEI) customer and have a Farm Business Registration (FBR) number, apply now to get instant rebates on high-efficiency pump upgrades for your agribusiness.

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