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To our valued customers,
Hydro One crews continue restoration efforts as quickly and as safely as possible following Saturday’s destructive storm alongside approximately 750 employees from 34 utilities and contractors. We anticipate power will be restored to 99 per cent of customers affected by the storm by Friday evening. Due to the severity of damage, some customers in rural, remote and island locations in the Perth and Bancroft areas will be without power for several more days. In the Tweed area, a small number of customers may be without power for several more weeks due to the extraordinary level of damage.
Damage includes downed power lines, over 1,900 broken poles, countless downed trees and large branches on power lines as well as damage to five transmission towers in the Ottawa and Peterborough area.
We understand how difficult it is to be without power and we are doing everything we can to restore power as quickly and as safely as possible.
Customers can report their outage by texting 92887 (WATTS), online, through the company’s outage map and app, or by calling 1-800-434-1235. An estimated time of restoration will be assigned to each outage as damage is assessed.
It is critical to stay at least 10 metres back from a fallen power line, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235.
To see the status of outages across the province, please view our Outage Map.