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Storms in south and central Ontario: Thunderstorms with high winds, heavy rain and localized hail are moving through south and central Ontario and are expected to affect eastern Ontario in the next few hours. Outage map.
Sign up for Outage Alerts.

Thank you from all of us at Hydro One

 


This past week we were hit with a severe winter storm that impacted 500,000 of our customers across the province. Our crews hit the ground to restore and replace power lines and working relentlessly until the power was restored to every single customer. We know that any storm like this impacts your life and we always work to restore power as quickly and safely as possible.

We’re stronger when we work together.

Your support during this difficult time was appreciated by everyone on our team. Thank you for your kindness, understanding and patience as we helped get things back to normal.

A special thank you to our neighbouring utilities that helped us with the restoration efforts from London Hydro, Entegrus, Niagara Peninsula Energy Inc. and Centre Wellington Hydro.

Anytime there’s an emergency, you can always count on us to be there. 

Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews patrol power lines to determine what caused the power outage, and we don't stop until power is restored to each and every customer.

Thank you for all you do to power us.

The Hydro One Team


A FEW WAYS WE CAN HELP TO ENSURE YOU’RE PREPARED FOR ANY FUTURE OUTAGES.
Learn More

Get a behind the scenes look at how we restore power, watch our video clip. The season might be different, but our approach remains the same, which is to restore power to our customers as quickly and as safely as possible.


Illustration of a house with a light bulb and the no power symbol on it for Reporting a power outage

Report a power outage

View the real-time status of a power outage on our Outage Map.

Report a power outage by calling us at:

  1-800-434-1235

Make a savings splash with Poolsaver

Upgrade your inefficient constant-speed pool pump to a variable-speed model and get a $400 rebate when purchased and installed by a participating dealer. You can save instantly on the purchase price, and on electricity costs year after year!
 

Learn More
Photo of Hydro One's Electricity Discovery Centre

Visit us in Lansdowne this weekend

Tour Hydro One's Electricity Discovery Centre at the annual Lansdowne Fair (Lansdowne Fairgrounds, 1186 Prince Street, Lansdowne) from Friday, July 20 to Sunday, July 22. Visit our website for details and showtimes.

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Meet us in Trenton this weekend

Meet Hydro One's energy experts and learn about the range of electricity-saving conservation programs we offer at Trenton's annual Festival on the Bay from Friday, July 20 to Sunday, July 22.

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illustration of the Affordability Fund light bulb logo

Affordability Fund launches in Ontario

We're working together with the Ontario government to help you improve your home's energy efficiency with free energy-saving upgrades.

Learn More

Moving made easy

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Submit your move-in or move-out request online to save time. And when you move in online, your account set-up is FREE! Welcome to the neighbourhood.

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Easily pay your bill, change your preferences and more.

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Careers

We are building the future of energy with the best and brightest people. Explore opportunities to work with us.

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Investor Relations

Explore a unique opportunity to participate in the transformation of a premium large-scale utility.

Go to Investor Relations