Important Safety Message:
Did you know that Hydro One equipment is found not only on land but in lakes and rivers as well? Are you thinking of starting any sort of project at your cottage this summer that involves digging in and around your shoreline? This could include installing a new dock, building boathouse foundations or performing dredging in the water. If so, it is important that you are aware of any submarine cables in your area.
What's a submarine cable?
Submarine cables are submersed high voltage underwater electrical cables used to bring power to your shoreline located across a body of water. These cables often run in and out of the water up onto the shoreline feeding into green pad-mounted equipment. This equipment's main function is to step down the voltage to bring service to your cottage or residence.
Each year Hydro One responds to significant outages that are a result of contact damage to
submarine cables. Severing or making contact with any of Hydro One’s submarine cables may not only cause a power outage to you and your neighbours, but it may also result in costly repairs or injuries. Left undisturbed, these cables are safe in the water; however, damage to the cable could have very serious consequences. When you plan ahead, you avoid potential power loss, damage liability and serious personal injury. Before performing any work in and around the shoreline be sure to contact
Ontario One Call and clearly indicate where you plan on working. This service is available 24/7 through their website
OntarioOneCall.ca or by calling 1-800-400-2255. You will receive information regarding the location of any submarine cables in and around the shoreline that may be present in your proposed work area.
Hydro One reminds customers and the community to keep safe distances away from our equipment and our crews while working. For more safety tips, reminders and what to do in the case of a contact, outage or emergency, check out our
Power Outages & Safety section.
Seasonal Road Restrictions Notice:
Please be advised of possible seasonal road restrictions that could delay scheduling your connection if we are unable to travel to your property. The Ministry of Transportation along with townships and municipalities may have half-load road restrictions by-laws in place. These road restrictions may be in place for March and April in Southern Ontario and for March, April and May in Northern Ontario. It is possible these restrictions may be extended at your township/municipality’s discretion.
If reduced load restrictions are in effect in your township/municipality, no commercial vehicle or trailer above a weight per axle may be used on selected roads during this period to prevent damage to roads.
How do I know if I'm affected? Any Hydro One customer affected by these road restrictions will be contacted directly by mail.