Without power? Call our 24/7 outage hotline at 1-800-434-1235 or report an outage online.

Find all the information you need on preparing for storms and the work we do to restore your power safely below.


Hydro One mobile app on a phone

Outage information at your fingertips

Get updates every ten minutes and track local weather with the Storm Centre online map and Hydro One mobile app.

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Before a Storm
Pending storm

Before a Storm

Our comprehensive guide to preparing for a storm

Read our tips
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Outage Alerts

Sign up for Outage Alerts and receive live updates by phone or by email

Sign up now
Emergency preparedness kit

Emergency Preparedness Kit

Find out what you need to prepare for storms and outages

Learn more
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Sign up for myAccount

Sign up for myAccount to help us stay in touch with you

Sign up here
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Update Your myAccount Information

Make sure all of your information, including contact details, is correct

Log in now
Hydro One restoration crews on a road

Learn about our Planned Outages

Scheduled outages are critical to the performance of our transmission and distribution system

View all outages
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During a Storm
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During a Storm

Learn what to do during a storm

Read our tips
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Storm Centre

Receive the latest storm updates and estimated restoration times

View outage map
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Report a Power Outage

Report a power outage to our province-wide hotline, which operates 24/7 at 1-800-434-1235

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Public Safety Is Our Priority

Electrical equipment is all around us. Keep you and your family safe with these power safety reminders

Learn more
Hydro One emergency preparedness checklist

Storm Safety Checklist

A safety guide for before, during and after a storm

Download the list
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What Happens When the Power Goes Out

Find out what to do in an outage and how we will work to restore your power

Learn more
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After a Storm
After a Storm

After a Storm

Learn what to do after a storm

Read our tips
Power Up Safely

Power Up Safely

Always turn on lights and appliances one by one to avoid a power surge

Learn more
Replenish your Kit

Replenish your Kit

Replace any items you may have used in your power outage kit

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Stay Informed with Outage Alerts

Stay Informed with Outage Alerts

Get information and updates during an outage, including estimated restoration times

Sign up now
Request a Service

Request a Service

Submit a request for temporary disconnect, tree trimming or cable locate service

Submit a request
Fallen tree near a house

Address Property Damages

Learn how to document any property damage and file a claim if necessary

Learn more