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Report a Power Outage

If the power goes out, call our province-wide outage hotline at 1-800-434-1235.
We're available  24 hours a day, 365 days a year.  If you're having a life-threatening  emergency, call 911.

1-800-434-1235

Life Support Notification

Icon of a house with the health cross symbol on it

Do you have a medical condition that depends on electrically powered equipment? Please let us know and apply for life support notification.

Learn How to Apply 
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Our Commitment to Safety


Workplace safety and public safety are some of our leading priorities and we'll always be committed to eliminating the risk of injury. Learn more about our safety programs here.

Learn More
Image of Hydro One employee going over the power outage recovery plans

What Happens When the Power Goes Out?

When the power goes out we're ready and equipped with a recovery plan.

Learn More 
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Power Outage Checklist

We work hard to prevent interruptions but they can still happen from time to time. Prepare your home and family just in case your region experiences a disruption.

Learn More 
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Ice Storms

Ontario’s cold winters mean at times our network is susceptible to ice storms. Learn more about how we respond to ice storms here.

Learn More



Outage information at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map 
and mobile app.

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Emergency Responders


The work emergency responders do puts them in hazardous situations regularly. As such, safety is a top priority. Access safety materials such as the Electrical Safety Handbook for Emergency Responders here.

Learn More
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Electric and Magnetic Fields (EMF)

Learn about how we're working to address your concerns about EMFs.

Learn More 
Image of Hydro One workers demonstrating the Hazard Hamlet safety display

Children's Safety

A number of programs designed to promote children’s safety including the electrical hazard simulator, Hazard Hamlet. 

Learn More 
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Damage Claims

Need to file a damage claim? Find the required forms and information, as well as information about surge protection here. 

Learn More



Keep Your Account Information Up to Date

To ensure the best restoration service in a power outage, make sure your account information, including email address and phone number, is up to date so we can keep in touch with you. This will help our crews ensure quick and safe restoration.

Register now to gain access to your account and services online. 

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Planned Outages


Date Time City/Town Cause ​ID
​February 14, 2019 ​9:00 AM - 12:00 PM ​BANCROFT-FARADAY ​Relocating Hydro Line ​5507087
5507083
5507085
5507090
5507092
5507094
5507097
5507179
​February 14, 2019 ​​9:00 AM - 12:00 PM ​SUDBURY-HANMER Replacing Transformer ​5507480
​February 14, 2019 ​9:00 AM - 9:30 AM ​SIMCOE-CALEDONIA ​Performing Regular Maintenance ​5507461
5507463
5507462
​February 14, 2019 ​9:00 AM - 10:30 AM SIMCOE-TOWNSEND ​Replacing Hydro Equipment ​5505328
​February 14, 2019 ​9:15 AM - 12:15 PM ​KINGSTON-CAMDEN EAST ​Replacing Hydro Pole(s) ​5504191
​February 14, 2019 ​9:30 AM - 12:00 PM ​OWEN SOUND-ARRAN ​​Replacing Hydro Pole(s) ​5506955
​February 14, 2019 ​1:00 PM - 4:00 PM ​​​BANCROFT-FARADAY ​Relocating Hydro Line ​5507096
5507086
5507088
5507084
5507093
5507098
5507181
​February 15, 2019 ​9:00 AM - 12:00 PM ​ORILLIA ​Installing new Hydro Equipment ​5508899
​February 15, 2019 ​9:00 AM - 12:00 PM ​FENELON FALLS-LAXTON ​Replacing Hydro Line ​5505714
​February 15, 2019 ​9:30 AM - 12:30 PM ​AYLMER-BAYHAM ​Replacing Hydro Pole(s) ​5508903
​February 15, 2019 ​9:30 AM - 12:30 PM ​OWEN SOUND-ARRAN ​Replacing Hydro Pole(s) ​5507433
​February 15, 2019 ​9:30 AM - 12:30 PM NIPISSING-SPRINGER ​Relocating Hydro Line ​5503633
​February 15, 2019 ​10:00 AM - 1:00 PM ​VANKLEEK HILL-CHARLOTTENBURGH ​​Performing Regular Maintenance ​5504115
5503703
​February 16, 2019 ​9:00 AM - 12:00 PM ​PICTON-PICTON ​Replacing Hydro Pole(s) ​5507188
5507189
5507190
5507187
​February 17, 2019 ​7:00 AM - 10:00 AM ​FENELON FALLS-LINDSAY TOWN ​Repairing Underground Cable ​5508964
​February 19, 2019 ​9:00 AM - 12:00 PM ​NORFOLK-WOODHOUSE ​Performing Regular Maintenance ​5508873
​February 19, 2019 ​9:00 AM - 12:00 PM ​BANCROFT-FARADAY Relocating Hydro Line ​5507085
5507087
5507092
5507097
5507083
5507179
5507090
5507094
​February 19, 2019 ​9:00 AM - 12:00 PM ​PICTON-PRINCE EDWARD ​Replacing Hydro Pole(s) ​5507441
​February 19, 2019 ​9:00 AM - 12:00 PM ​PETERBOROUGH-SMITH ​​Replacing Hydro Pole(s) ​5507081
​February 19, 2019 ​1:00 PM - 4:00 PM ​BANCROFT-FARADAY ​Relocating Hydro Line ​5507098
5507086
5507096
5507181
5507088
5507091
5507084
5507093
February 20, 2019 8:30 AM - 11:30 AM TIMMINS-GERMAN ​Performing Regular Maintenance ​5508930
​February 20, 2019 ​9:00 AM - 12:00 PM ​TWEED-ANGLESEA ​Clearing Trees from Hydro Lines ​5508965
​February 20, 2019 ​9:00 AM - 12:00 PM ​FENELON FALLS-FENELON ​Replacing Hydro Pole(s) ​5508920
​February 20, 2019 ​9:30 AM - 12:30 PM ​ESSEX-ROMNEY Installing new Hydro Equipment ​5497432
​​February 20, 2019 ​1:00 PM - 4:00 PM ​PETERBOROUGH-SMITH ​Performing Regular Maintenance ​5504192
​February 21, 2019 ​9:00 AM - 12:00 PM ​NEWMARKET-GWILLIMBURY EAST ​Replacing Hydro Line ​5508871
​February 24, 2019 8:00 AM - 12:00 PM HUNTSVILLE Installing New Hydro Equipment 5465005
​February 28, 2019 ​9:00 AM - 11:00 AM ​ARNPRIOR-McNAB Replacing Insulator ​5497743