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Hydro One energizes life for people and communities, helping Ontarians live a better and brighter
future. Strong governance strengthens our practices and performance, and upholds our values and
standards in an ethically responsible manner. We have adopted a sustainability oversight and
management structure to ensure accountability at all levels of the company.
Hydro One's Board of Directors oversees the company's approach to ESG matters relating to the
long-term health and sustainability of the company.
Oversight and accountability at the management level resides with the Chief Corporate Affairs and
Customer Care Officer supported by the extended executive team with accountability in key
Due to its cross-functional nature, sustainability is managed by various leadership level
committees with the company including the sustainability committee, climate change committee,
strategic policy committee and the diversity, equity and inclusion council.
Learn more about our Corporate Governance approach, Board of Directors, committees and
supporting policies and documents.
Our commitment to being a trusted partner to employees, customers, industry stakeholders,
government, and communities in which we live and serve, is supported by several corporate
The Office of the Hydro One Ombudsman provides a confidential, impartial and independent review
of complaints that could not otherwise be resolved by the Company. The Ombudsman reports
directly to the Board (through its Governance Committee) to ensure independence. For more
information, please visit the Office of the Hydro One Ombudsman at www.hydrooneombudsman.com.
It’s our commitment to help communities thrive. We look to the future and what we can do today
build a better and brighter Ontario for all.