IMPORTANT: View the New 2023 Delivery Rates and Billing
Impacts


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IMPORTANT: Changes to Ontario Electricity Rebate (OER) Eligibility Requirements


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Commercial & Industrial Customers

Introduction to your Commercial & Industrial Customer Relations Team
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Whether you run a retail operation or a large industrial plant, our team of advisors are here to help you:

  • Facilitate an upgrade or connection of a new service
  • Initiate a transfer of ownership for a Commercial & Industrial account with Hydro One​
  • Forecast energy usage and costs from new equipment, services or upgrades
  • Receive a detailed breakdown of your bills and historical energy usage
  • Answer questions about billing and payments, rates, meter access or other account details
  • Review and analyze your energy profile through our Interval Data Portal.
     

We’re here to answer any questions you have about your account. We can be reached by phone Monday–Friday between 8:30 a.m. and 4 p.m. at 1-866-922-2466 or by email at CICR@HydroOne.com.



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Industrial Conservation Initiative

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Power quality program

Learn how to define and report power quality incidents.

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Transmission connections

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Distribution connections

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Meter reading schedules

Meter reading schedules

View or download the meter reading schedule for your business using our online tool.

Get schedule
Energy reporting & benchmarking

Energy reporting & benchmarking

Owners of buildings 100,000 square feet or larger must report its energy use to the Ministry of Energy annually.

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Ontario Electricity Rebate

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Your electricity bill explained

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Interval Data Chart

Hydro One Interval Data Portal

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Important News & Updates

For commercial/industrial customers
 
 

 

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