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Illustration of a house sitting beside a lightning bulb

Report a Power Outage

If the power goes out, call our province-wide outage hotline at 1-800-434-1235.
We're available  24 hours a day, 365 days a year.  If you're having a life-threatening  emergency, call 911.

1-800-434-1235

Life Support Notification

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Do you have a medical condition that depends on electrically powered equipment? Please let us know and apply for life support notification.

Learn How to Apply 
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Our Commitment to Safety


Workplace safety and public safety are some of our leading priorities and we'll always be committed to eliminating the risk of injury. Learn more about our safety programs here.

Learn More
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What Happens When the Power Goes Out?

When the power goes out we're ready and equipped with a recovery plan.

Learn More 
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Power Outage Checklist

We work hard to prevent interruptions but they can still happen from time to time. Prepare your home and family just in case your region experiences a disruption.

Learn More 
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Ice Storms

Ontario’s cold winters mean at times our network is susceptible to ice storms. Learn more about how we respond to ice storms here.

Learn More

Hydro One Mobile App

Icon of a pin showing the location of a power outage

Put our Storm Centre power outage map in the palm of your hand! Our free mobile app is now available for both Android and iPhone devices. Download it from app stores today!

Learn more
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Emergency Responders


The work emergency responders do puts them in hazardous situations regularly. As such, safety is a top priority. Access safety materials such as the Electrical Safety Handbook for Emergency Responders here.

Learn More
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Electric and Magnetic Fields (EMF)

Learn about how we're working to address your concerns about EMFs.

Learn More 
Image of Hydro One workers demonstrating the Hazard Hamlet safety display

Children's Safety

A number of programs designed to promote children’s safety including the electrical hazard simulator, Hazard Hamlet. 

Learn More 
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Damage Claims

Need to file a damage claim? Find the required forms and information, as well as information about surge protection here. 

Learn More



Keep Your Account Information Up to Date

To ensure the best restoration service in a power outage, make sure your account information, including email address and phone number, is up to date so we can keep in touch with you. This will help our crews ensure quick and safe restoration.

Register now to gain access to your account and services online. 

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Planned Outages

Date Time City/Town Cause ​ID
​January 22, 2019
​7:00 PM - 8:00 PM
​PERTH-SMITHS FALLS
​Replacing Damaged Equipment
​5496203
​January 23, 2019 ​8:30 AM - 9:30 AM ​ARNPRIOR-MCNAB ​Installing New Hydro Equipment ​5494137
​January 23, 2019 ​9:00 AM - 12:30 PM ​NEWMARKET-KING ​Clearing Trees from Hydro Lines ​5494304
January 23, 2019 9:30 AM - 10:30 AM ARNPRIOR-MCNAB Installing New Hydro Equipment ​5494140
​January 23, 2019 ​9:30 AM - 12:00 PM ARNPRIOR-ARNPRIOR Replacing Hydro Pole(s) ​5494158
​January 23, 2019
​10:00 AM - 12:00 PM
​FENELON FALLS-GEORGINA
​Clearing Trees from Hydro Lines
​5495842
​January 23, 2019
​10:00 AM - 12:00 PM
​HALDIMAND-JARVIS
​Replacing Hydro Pole(s)
​5493282
​January 23, 2019 12:30 PM - 1:30 PM ARNPRIOR-MCNAB Installing New Hydro Equipment ​5494153
​January 24, 2019
​9:00 AM - 12:00 PM
​FENELON FALLS-BEXLEY
​Replacing Hydro Pole(s)
​5495844
​January 24, 2019
​9:00 AM - 12:00 PM
​KINGSTON-LOUGHBOROUGH
Replacing Hydro Pole(s)
​5494315
​January 24, 2019
​10:00 AM - 10:30 AM
​GUELPH-ERIN
​Performing Switching
​5495847
5495849
​January 25, 2019 ​9:00 AM - 10:00 AM ​NORFOLK-WOODHOUSE
Performing Regular Maintenance ​5494469
​January 25, 2019 ​9:00 AM - 12:00 PM ​BARRIE-ELMVALE ​Replacing Transformer ​5493213
​January 25, 2019
​9:00 AM - 12:00 PM
​KINGSTON-KINGSTON
​Replacing Hydro Pole(s)
​5493231
5493233
5493234
​January 25, 2019
​9:00 AM - 12:00 PM
​PERTH-CARLETON PLACE
​Installing new Hydro Equipment
​5492184
​January 25, 2019
​10:00 AM - 1:00 PM
​FENELON FALLS-FENELON
​Clearing Trees from Hydro Lines
​5495845
​January 25, 2019
​12:30 PM - 3:30 PM
​NORFOLK-WOODHOUSE
​Repairing Underground Cable
​5494471
​January 27, 2019
​7:00 AM - 10:00 AM
​BARRIE-NOTTAWASAGA
​Installing new Hydro Equipment
​5492143
January 27, 2019
​7:00 AM - ​7:05 AM
BARRIE-NOTTAWASAGA
Performing Switching
5492145
January 27, 2019
​8:00 AM - 8:15 AM
​BROCKVILLE-YONGE FRONT OF
Performing Switching
​5492749
January 27, 2019
8:00 AM - 8:15 AM
BROCKVILLE-ELIZABETHTOWN
Performing Switching
​5492752
January 27, 2019
8:00 AM - 8:15 AM
BROCKVILLE-ELIZABETHTOWN
Performing Switching
​5492751
January 27, 2019
8:00 AM - 12:00 PM
BROCKVILLE
​Replacing Hydro Pole(s)
​5492732
January 28, 2019
​9:00 AM - 11:00 AM
PERTH-BURGESS NORTH ​Installing new Hydro Equipment
​5494744
January 28, 2019
9:00 AM - 12:00 PM
PERTH-BURGESS NORTH
​Installing new Hydro Equipment
​5492185
January 29, 2019
​8:00 AM - 12:00 PM
​HUNTSVILLE
​Installing new Hydro Equipment
​5465005
January 29, 2019
​9:00 AM - 12:00 PM
​FENLON FALLS-VERULAM
​Clearing Trees from Hydro Lines
​5495849
January 29, 2019
​1:00 PM - 4:00 PM
FENLON FALLS-VERULAM
Clearing Trees from Hydro Lines
​5495850
January 30, 2019
​9:30 AM - 12:30 PM
​OWEN SOUND
​Replacing Hydro Pole(s)
​5495854
​February 1, 2019
​9:00 AM - 12:00 PM
​KINGSTON-KINGSTON
​Replacing Hydro Pole(s)
​5493231
5493233
5493234