Hydro One Networks is committed to providing safe, reliable electric service to our customers. We have crews, procedures and materials ready to respond to outages, make repairs and restore power to our customers as quickly as possible. Our top priority is restoring electricity to Ontario's first responders — fire, police and hospitals—that are needed to assist others in emergency situations. Water treatment facilities and sewage treatment plants are also a priority. Power restoration work is prioritized by trying to do the greatest good for the greatest number of customers. Our crews do the work that will get electricity back on for the largest number of people first. This means focusing on transmission equipment (the big towers and lines) and distribution lines (wood poles and lines) that serve a large number of people. While this is logical, it can often mean a longer wait for customers in more remote locations, which is understandably frustrating. Read more about getting your electricity back on here.
