Need to establish a new connection, move a pole, or schedule a large vessel move?

This section has the information required to make the process easier for builders and contractors.

DELAY ALERT: Due to an increase in demand for underground locates province wide, Hydro One is experiencing delays in receiving locates required to proceed with service requests. Estimated wait times are currently 3-6 weeks. We apologize for this inconvenience. 

For more information, please call us at 1-888-664-9376.

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Advisory: Are you starting any sort of project that involves digging in and around A shoreline? If so, it is important that you are aware of any submarine cables in the area. Learn more.
  • Step 1

  • Site Foundation:
  • The foundation of your site must be complete before a connection can be made. Upon completion of the site foundation, contact us to schedule an assessment.

  • Step 2

  • Our crew will visit your site to complete a comprehensive assessment. We'll create a technical drawing outlining responsibilities for work required to complete the connection.

  • Step 3

  • We'll develop a contract package for your business after our site assessment. You'll be asked to review the package and return a signed copy to us in order to move onto the next step.

  • Step 4

  • Upon receiving payment and the signed contract package, we'll initiate the pre-work required to establish a connection.

  • Step 5

  • Depending on the connection requirements, your project may require additional electrical work. If this is the case, we'll provide a quote for electrical services for your approval before we continue work.

  • Step 6

  • When the pre-work is complete, the ESA will inspect the work. Once the ESA has inspected the property and approved the completed work, we'll connect your business within five days.

Need to connect a new subdivision to our network?
Click here for information about the connection process.


Looking to save energy and money while breaking ground or breaking down walls? We can help. Access tips and tools for high performance new construction here.

Efficient New Builds and Incentives

Safety is our top priority. When working around the electricity network, always ensure you are employing safe practices. Learn safety tips for working around the lines here.

Working Safely Around the Lines

Excavating close to one of our hydro poles? Make sure you request a Hold the Pole to ensure your safety.

Hold the Pole

Working near our power lines? Make sure you are following appropriate safety measure. Arrange a line cover-up to ensure your safety near our lines.

Line Cover-up

Be sure your shipment is on time and not impeded by our network by scheduling a Large Vessel Move with us in advance.

Large Vessel Moves