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With self-serve options, we are making it easier to do business with us.
This section has the information required to make the process easier for builders and contractors.
Jump to Downloadable Forms and Resources
There are a number of steps businesses need to complete in order to establish a new connection to our system. Read the following step-by-step guide to learn more about establishing a new connection.
The foundation of your site must be complete before a connection can be made. Upon completion of the site foundation, contact us to schedule an assessment.
Our crew will visit your site to complete a comprehensive assessment. We'll create a technical drawing outlining responsibilities for work required to complete the connection.
We'll develop a contract package for your business after our site assessment. You'll be asked to review the package and return a signed copy to us in order to move onto the next step.
Upon receiving payment and the signed contract package, we'll initiate the pre-work required to establish a connection.
Depending on the connection requirements, your project may require additional electrical work. If this is the case, we'll provide a quote for electrical services for your approval before we continue work.
When the pre-work is complete, the ESA will inspect the work. Once the ESA has inspected the property and approved the completed work, we'll connect your business within five days.
Need to connect a new subdivision to our network?
Click here for information about the connection process.
Looking to save energy and money while breaking ground or breaking down walls? We can help. Access tips and tools for high performance new construction here.
Safety is our top priority. When working around the electricity network, always ensure you are employing safe practices. Learn safety tips for working around the lines here.
Excavating close to one of our hydro poles? Make sure you request a Hold the Pole to ensure your safety.
Working near our power lines? Make sure you are following appropriate safety measure. Arrange a line cover-up to ensure your safety near our lines.
Be sure your shipment is on time and not impeded by our network by scheduling a Large Vessel Move with us in advance.
Electrical Contractor Work Protection Request Form
Building Near Power Lines brochure
Overhead Distribution Standards - Materials Section
Underground Distribution Standards - Materials Section
Guidelines for Excavating around Hydro One equipment
Retail Metering Standards Guide
CSA-Approved Meter Socket Base List
Secondary Underground Trench Specifications
Grounding Requirements for Pad-mounted Equipment
Photo Inspections of Grounding Grids
Underground Secondary Cable Splice Standard for Single-Phase Distribution Up to 600V