Our Stories

​Bringing stories about our customers, our communities and our employees to life.
photo of Hydro One workers on a transmission tower

Through Our Stories, ​we will share moments sent to​ us from customers, com​munities, and colleagues about our employees who live, work, and proudly serve our customers across the province each and every day.

Join us on this journey and never miss a moment by​ followin​g us on Facebook, Twitter, and Instagram.

Have a story to tell? We'd love to hear from you! Submit your story 

Hydro One travelling forestry crew

Hydro One receives award from Edison Electric Institute for Emergency Response

The Edison Electric Institute (EEI) has presented Hydro One with an Emergency Assistance Award for our response efforts following California wildfires last November.

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Sponsored by Hydro One in Ontario

Supporting Safe Kids Week

Sponsored by Hydro One in Ontario, the 23rd annual Safe Kids Week is a public awareness campaign to raise awareness about preventable childhood injuries. This year's focus is on how parents and caregivers can prevent serious injuries from falls.

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Hydro One Line Technicians

Hydro One partners with the ACT Foundation

Our three-year partnership with the ACT Foundation will support first aid training of 450,000 additional high school students across Ontario.

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Image of Hydro One Line Technicians

A Forestry Job Well Done

With over 150,000 circuit kilometres of power lines across Ontario, Hydro One forestry crews work year round to expertly control vegetation growing along our rights of way.

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Lakeside cottage in a snow storm

Our customers write: Outstanding service

"I am writing to bring to your attention the outstanding service of one of your crews led by Paul, Regional Line Maintainer. It is not often that I feel compelled to write to a utility about a service call."

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Hydro One truck on a residential street

Our customers write: The best neighbours

"A member of the crew always walked to the road whenever I had to leave my house in order to make sure I was able to pull out of my driveway safely. They were the best neighbours we ever had."

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Formet Industries building

Our role in helping businesses grow

Read about how Formet Industries took part in our Retrofit Program that offers financial incentives to encourage businesses to save energy.

Hydro One Line Technicians

Restoring power in Guelph

Read about Marilyn's experience with Hydro One Line Technician's during a power outage at her home.

See more articles you might have missed in our Newsroom.
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Family holding hands and walking

Restoring power to the Osgoode Care Centre

Read the letter from Councillor George Darouze to Hydro One.

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Hydro One employee John Nause

Swift action from John helps save a man's life

It was at that time that John came upon the situation. He immediately pulled over, grabbed the Automated External Defibrillator (AED) unit and rushed to the scene. He broke out the unit, applied the pads and allowed the unit to analyze the patient.

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Family holding hands and walking

Our customers come first

“This has been a huge weight lifted off of our shoulders,” said Jennifer. Read about how a family of five was able to get back on track with their electricity bills.

Mother reading to her two children

Doing the right thing for our customers

Read about how Hydro One's Winter Relief Program helped one Ontario family during the coldest months of the year.

Hydro One employee teaching CPR to high school students

Advanced Coronary Treament (ACT)

"Hydro One proudly supports the ACT Foundation's CPR training because we believe that safety should always come first," said Derek Chum, Vice President, Indigenous Relations.

Brandon receiving his award

Recognizing Volunteer Work

Read about Hydro One employee Brandon receiving his very well-deserved award for his continuous volunteering efforts.

The Future Looks Bright

The Future Looks Bright

Do you know what it takes to be a line maintainer or utility arborist at Hydro One? More than 240 youth from in and around Manitoulin Island explored what it takes to keep the lights on.

Image of Mike and George from Hydro One

The Power of Caring

Read about how Hydro One employees Mike and George saved the life of a 75-year-old grandmother.

Image of the outside of St-Albert Cheese Co-operative

Powering the St-Albert Cheese Co-operative

Read how Hydro One found an innovative solution to bring in additional power to the St-Albert Cheese Co-operative in eastern Ontario to help further grow their business.

Image of a Hydro One Customer Service Representative

The power of one team

Read a letter Suzanne wrote to us after her experience with Hydro One Customer Service Representatives.

Photo of Hydro One bucket trucks near the Canada/US Border heading to Florida for Hurricane Irma relief efforts

The power of teamwork

Read a letter of thanks sent by the System Operator of Florida Power & Light following our relief efforts in the aftermath of Hurricane Irma.

Forestry crew in front of a Hydro One truck who saved the life of an elderly woman hit by a car

Forestry crew members save a life

Read about three Hydro One employees who rushed to the aid of an elderly woman hit by a car in Brockville, Ontario.

Image of hands holding a plastic heart

Our Customers Write: Angels on the Lines

Read a letter of thanks sent by the CEO of a hospital in Northern Ontario following a major storm this summer.

photo of a Hydro One truck restoring power on a heavily damaged Florida street

Hydro One crews complete Florida relief effort

175 Hydro One employees worked for 10 days in September restoring power to the people of Florida after Hurricane Irma pummeled the region. In all, Hydro One successfully restored power to more than 10,000 Florida Power & Light customers.

photo of Linda Chigbo standing in front of a Hydro One transformer station

Employee Profile: Linda

Read about Linda Chigbo's rewarding experience working for Hydro One as a University co-op student.

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photo of a man saved by a Hydro One employee

Forestry Technicians perform lifesaving first aid

While one dialed 911, the other employee used his shirt as a bandage and his belt as a tourniquet to apply pressure to the contractors injured arm.

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Safety is at the forefront of everything we do

Safety is at the forefront of everything we do

When Jason, a Power line Maintainer, was driving along a road east of Hagersville, he came across a property owner climbing wooden scaffolding in an attempt to trim a few branches of a tree near a power line.

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Image of power lines in Algonquin Park

Our customers write: a job well done!

“We take pride in ensuring that every job is done to the best of our abilities,” said Mark. “For a customer to take time out of their day to share their experience with us means a lot.”

Image of Hydro One employees at the Little NHL League

Mandamin Scholarship recipients

​In celebration of National Aboriginal Day, we recognized 14 outstanding students through our Leonard S. (Tony) Mandamin Scholarship.

Image of a Hydro One employee on a school field

Employee Spotlight: Caitlin

Hydro One ​​encourages employee volunteerism in the community and supports employee involvement through various programs, such as the Employee Volunteer Grant Program.

Image of Hydro One employees in a school field

The power of storm recovery

When a storm strikes, our crews take to the field whether on the ground, in a bucket truck, boat, or even a helicopter to get the lights back on for our customer​s.

Image of a Hydro One employee fixing power lines from a winter storm

EEI Emergency Recovery Award

Hydro One receives an award from the Edison Electric Institute for storm response efforts.

Image of Justice, whose competing at the North American Indigenous Games

Meet Justice

Our sponsorship repre​sents our commitment to fostering and maintaining strong relationships with the communities we serve.

Image of a Pre-Tech tour in a Hydro Station


Empowering students to reach their goals. The program at Confederation College is offered in partnership with Hydro One.

Image of a Hydro One crew responding to a power outage on a road

Outage Alerts

When a power outage happens, our crews take to the field to restore power as quickly and as safely possible.

Image of power lines in Algonquin Park

Algonquin Park Project

It's important to keep power lines and associated equipment clear of trees and brush to help ensure safe and reliable electricity service to our customers.

Image of Hydro One employees at the Little NHL League

Little NHL

Hydro One's involvement in Little NHL represents our commitment to fostering stronger relationships with Ontario's First Nations and Métis communities.

Image of a Hydro One employee on a school field

Arbour Week

60 mature trees planted. 178 Hydro One volunteers. 6,000 seedlings. It's Arbour Week at Hydro One.

Image of Hydro One employees in a school field

Arbour Day Tips

It's important to keep power lines and associated equipment clear of trees and brush to help ensure safe and reliable electricity service to our customers.



Our crew steps in to help with local fundraiser​.

Image of a woman standing in a hallway

Women in Engineering Scholarships

This year, 10 Ontario university students were announced as recipients of the scholarship.

Meet Sara - Employee Spotlight

Meet Sara

Hydro One employs some of the best and brightest professionals who are committed to keeping Ontario’s lights on.

Image of signage for a submarine cable

Submarine Cable

Our equipment is not only found on land, such as our power lines, but also in lakes and rivers.

403 Highway

403 Highway

​Bucket trucks and a Skylift​​ help crews complete work alongside the 403 Highway.

Habitat Listowel

Habitat - Listowel

​​​​​Staff Support Habitat for Humanity Project in Listowel.

Township of Essa

Township of Essa

“You risked your life to help us," says resident near the T​ownship of Essa​​​.

Prince Edward County

Prince Edward County

"Brightening the holidays one light at a time."

Fort Frances

Fort Frances

Quick thinking by crews saves​ family from house fire.

Owen Sound

Owen Sound

Young boy’s enthusiasm for safety inspires Owen Sound crew.



​​​​​​​​​Crews in Craighurst​ jump to action and save crew member’s life.


Meet Michelle

​​​Sometimes all it takes is a phone call​​​​​​.